IT Support Analyst I

WHO WE ARE

We’re Talking Rain, and we’re so much more than water. We build flavorful brands, like Sparkling Ice, Sparkling Ice +Caffeine, Sparkling Ice +Energy, Talking Rain Waters, and AQA pH waters. We're creating connections with every sip!

When it comes to success, we know we’re only as strong as our team. That's why we're an equal-opportunity employer. We value diversity and practice inclusivity, hiring great people who enhance our company.

Our Rain Makers are our most important asset. That’s why we invest in them with ⁠benefits and development opportunities that reflect just how much we value them. 

Our Technology team empowers Rain Makers to advance Talking Rain’s connections through constant technology modernization, education, and security. You’ll lead the charge, defining strategy and partnering with your internal customers on solutions that change the way we work.

Reports to: Service Delivery Manager

Direct Reports: N/A

Location: Onsite at our Preston, WA office 4+ days a week

*Life happens and we know it. In-office days and hours are dependent on department and business needs, so as long as you’re honest about your needs, we will do what we can to support when things pop up.

Annual Bonus Potential: 7% - Eligibility is based on the company hitting annual financial targets.

Hourly Rate: $24.00 - $30.00 (depending on experience)

Note: New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

• Serve as the first point of contact for users providing:

  • Training to end users to become more efficient and adept with technology as opportunities present themselves.

  • Basic troubleshooting

  • Password resets

  • Common software configuration issues

  • Conference room and printer support

• Meet established SLAs to ensure positive customer interactions working within our internal ticketing system and escalating issues when necessary.

• Provide insight into projects or tasks that enhance the user experience

• Assist with provisioning, changing and decommissioning of users including:

  • User accounts for Office365

  • Establishing remote access

  • Providing access to business systems

  • Proper disposal of company data

  • Provisioning and configuration of laptops and end user devices

• Assist with asset management and inventory.

• Assist with documenting problem resolution steps to build knowledge base.

• Complete other responsibilities as assigned.

• Associate degree in Information Technology, Computer Science, Engineering or equivalent experience.

• Certifications in A+ or MCP considered but not required.

• Working knowledge of desktop support at mid-size to large enterprises.

• Good communication skills, with the ability to speak both to technical engineers and nontechnical stakeholders.

• Excellent problem-resolution abilities.

Rain Makers are people who are accountable, curious, and inclusive.
We hold ourselves accountable and recognize room for growth while openly accepting feedback. We embrace change to deliver progressive results.
Rain Makers don’t wait for answers – we go find them. Curiosity is part of what makes us so successful. Sometimes we push back, productively challenging the status quo.
We promote inclusivity. Valuing communication and respect, ensuring everyone has a seat at the table. We are an approachable bunch, building and fostering relationships with people of all backgrounds.
WHAT WE OFFER
Nothing makes a great job even better than throwing in a few perks, and we want to equip our Rain Makers with everything they need to maintain their health and well-being. That means things like...

• Three Weeks of Vacation. And that’s just to start! Spend some time with us, and you’ll accrue an additional week every few years, depending on your exempt status!

• Six Weeks of Paid Parental Leave. Parents get to spend time at home bonding with their new addition (whether it arrives by birth, fostering, or adoption). For birth mothers, additional time is provided for medical leave. Depending on the state in which you reside, additional time may also be available for parents who do not require medical leave.

• Flexibility Stipend. For eligible Rain Makers, spend this extra monthly stipend as you wish, but know it’s intended to contribute to things like your phone, internet or other business uses while working remotely or needs outside of normal working hours.

• Relocation: Relocation Available (when available)

• Onsite and Hybrid Employees: Get paid to carpool! Drive to work with another Rain Maker every week at least 2X a week and receive $0.25 per mile.

• 401k with Immediate Vesting. With matched contributions and investment customization, we'll help build a plan to reach your goals.

• Fitness Reimbursements. We're all about going the extra mile, so we provide reimbursements for community events and competitions like fun runs, triathlons, and cycling tours.

  • Employees may also enjoy access to our on-site gym in Preston complete with a personal trainer 2 days per week.

• Medical/Dental/Vision. Not only do we offer it, but our plans are excellent and flexible to your needs. And one is even free for our Rain Makers!

• Vehicle Program –

  • Field Sales Specialist – Mileage is reimbursed at the IRS rate

  • Field Sales Managers and Market Managers – Company car included!

  • Regional Sales Managers and Sales Directors – We use the leader in vehicle reimbursement solutions, Motus. This program provides a monthly fixed and variable rate that adheres to IRS guidelines for the business use of personal vehicles.

  • HQ Directors/VPs – Vehicle Stipend – This role qualifies for a vehicle stipend equaling $650/$800 monthly.

Please note, eligibility for our full benefits package is based on an average of 30+ hours per week in regular (not temporary) positions.

Want to get to know us better? Click to learn about us and our careers. You can also follow us on LinkedIn, Glassdoor, Instagram, and Facebook.