Come Grow with Us
Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.
What you will do:
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Actively respond to teammates’ request for guidance or assistance in chat.
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Assist with new technician training and assimilation
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Create tickets for every call, documenting issues with all notable information. If an escalation is required, assign to the appropriate team or technician
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Follow up on open tickets to ensure SLA timeframe is being met and contacts end users for further troubleshooting
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Provide/Remove Access Based on Employment Status
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Discover and Document Processes for New Applications or Procedures
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Mentor student worker sub team, review calls and tickets for performance feedback after being on the team for 6 months
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Perform remote troubleshooting through diagnostic techniques and asking pertinent questions, ascertain reason for the call and determines the best solution based on the issue and details provided by customers
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Provide Audio-Visual support for classrooms, company events, and meetings
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Provide support for student networking, cox cable, and student hardware repairs
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Multi-company technology support for employees of GCE, GCU and Orbis
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Research Issues Through Available Resources
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Respond and Prioritize incoming phone calls, tickets, and e-mail requests for assistance from users experiencing problems with computer-related technologies
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Triage Support Tickets while assisting employees via remote session or phone
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Other duties as assigned.
What you will have:
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College degree in computer sciences, information technology or information systems preferred.
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One (1) year hands-on work experience working with Mac and PC based hardware, software, networking components in a multi-platform, client/server environment using LAN and/or WAN technologies preferred, preferably in a customer service role assisting with diagnosing technical problems.
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Related technical certifications are helpful but not required.
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Must work outside of normal business hours and rotating shifts
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Must pass pre-employment background investigation.
Why work at GCE:
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Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
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Generous time off plan and 11 paid holidays
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Paid time off to volunteer in the community or at GCU sponsored events
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We also offer full-time employees, their spouses and dependent children an Education Tuition Discount Program
Top Skills
What We Do
Grand Canyon Education (GCE) is an educational service company that provides an array of support services in the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still supports and works closely with GCU. GCE designs and develops educational programs for GCU and other traditional campus institutions, as well as online partner institutions at the undergraduate, graduate and doctoral levels.
At Grand Canyon Education, we value our employees and support a unique and diverse workplace culture designed to help you thrive. We offer a wide variety of career opportunities across various departments. For job opportunities, please visit https://jobs.gce.com/
In addition Grand Canyon Education has been recognized as one of America’s Most Trusted Companies 2022 by Newsweek and Statista. We have also been identified as a leader in remote work as we have been named to FlexJobs' 9th annual list of the Top 100 Companies to Watch for Remote Jobs! Finally, we have been praised for our commitment to cultivating an engaging and attractive workplace by Top Workplaces USA.
