IT Support Analyst (Contract)

Company Information

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell and natural killer (NK) cell-based immunotherapy. 

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel) in 2017. Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking an IT Support Analyst  (Contract) as part of the US IT team based in Raritan, NJ.

Role Overview

The IT Support Analyst is a dynamic role that bridges the gap between technology and user experience. As the frontline of IT services, the IT Support Analyst ensures seamless technological interactions within the organization. This position involves a blend of technical prowess and customer service skills to support, manage, and optimize IT systems and services.

Key Responsibilities  

• Providing IT support for users in the assigned sites
• Managing IT asset and stock
• Installing, configuring, and maintaining PCs, peripherals, and mobile devices
• Following-up on client questions and problems (hardware and software) until resolved
• Documenting issues and resolutions, producing reports when require
• Improving and maintaining customer satisfaction
• Contributing to testing and system quality compliance
• Following corporate policies and procedures
• And other duties and responsibilities as assigned

• Bachelor's Degree in the field of information technology, computer science, engineering or science is preferred
• Relevant certifications such as CCNA and A+ are preferred
• 1-3 years IT onsite support experience in pharmaceutical or life science industries is preferred.
• Good knowledge of Windows OS, MS Office, iOS
• Strong written and verbal communication skills
• Ability to work independently and solve problems based on guidelines and experience.
• Strong quality and customer service mindset.
• Ability and willingness to learn new technologies and skills.
• Knowledge of system and network administration, cloud-based applications are a plus.
• Experience in Office 365, Excel macro, Linux and/or Windows Shell scripting is a plus.
• Willing to work on a 3/4 day alternating shift.  11.5-12-hour shifts 
• Willing to work on the following shifts:
  • Wed-Sat/Thurs-Sat- 9am-9pm

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Legend Biotech is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Legend’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Legend Biotech maintains a drug-free workplace.