Want a 3D Career? Join Norgine.
At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.
We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.
Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.
In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do.
Because at Norgine, we transform lives with innovative healthcare solutions.
We have an exciting opportunity for a IT Support Analyst on a 12 month FTC to join Norgine.
The person holding this position will report to our site Head of IT.
The IT support analyst is responsible for providing 1st/2nd line support on all aspects of the IT infrastructure and daily BAU. Additional IT project work may be required as part of this role. Procurement and liaising with suppliers is also required.
The individual will embrace a culture of continuous improvement within the team and strive to make processes and practices as efficient and effective as possible by constructively challenging “non-value” added activities while still ensuring compliance with Norgine policies/procedures.
If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.
• Undertake Infrastructure IT Service Delivery
• Undertake application support
• Provide overall support to all aspects of the IT infrastructure to ensure maximum uptime.
• Build effective relationships with colleagues and the business to ensure effective IT service delivery.
• Analyse and propose methods of improving service delivery .
• Follow Project methodology for IT technical projects and improvements
• To contribute to and follow all global and local IT processes as required by IT Management
• Actively participate in projects as required by IT Management
• Actively participate in specific technology areas either locally or globally as required by IT Management
• Actively participate in the global organisation initiatives as required by IT Management
• This role may also include a specialist area such as Desktop, database etc
• Some out of hours working may be required as part of this role.
Accountability
The job holder remains accountable for the tasks outlined here within this job description.
Knowledge and Skills
• 1-2 years plus IT experience
• Good understanding of IT technologies such as networking, Servers, desktop and adhoc application support
• Ability to convey complex technical points without jargon and in plain English.
• Customer Focused
• Excellent verbal, written and documentation skills
• Excellent planning, organisational and prioritising skills
• Solution/Results-orientated
• Attitude of continuous system improvement
• Reliability, Flexibility, Diligence and Proactive
• Effective team player with demonstrated experience
• Proven ability to prioritize based on business needs.
• Ability to drive improved performance in delivery and customer service.
• Ability to maintain a positive, confident and professional front in all situations.
• Energetic with genuine enthusiasm for the role and driven in approach.
• Strong analytical approach, excellent problem solving capabilities and the ability to debate issues in a constructive manner.
• Meticulous attention to detail with well-developed coordination skills.
• Must possess a “can do” attitude and be enthusiastic with a positive outlook.
• A self-starter with a high degree of initiative, ability to work independently and as part of a team.
• Keep the customers in the loop until their problems are resolved.
Working Contacts
• All Key users and stakeholders.
• Major Customers and Suppliers, as required.
• Direct Report - Head of IT.
• IT Governance Staff (liaise for documentation and change management guidance)
Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.
Sound good? Find out more about the career you’ll have with Norgine, then apply here.
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What We Do
Norgine is a leading European specialist pharmaceutical company that has been bringing transformative medicines to patients for over a century. Our commitment to transforming people’s lives drives everything we do and our European experience, fully integrated infrastructure and exceptional partnership approach enables us to quickly apply creative solutions to bring life-changing medicines to patients that they may not otherwise be able to access. Norgine is proud to have helped 24 million patients around the world in 2021 and generated €505 million in net product sales, a growth of 10% over 2020.
Norgine has a direct presence in 16 European countries, as well as Australia and New Zealand. We also have a strong global network of partnerships in non-Norgine markets. We are a flexible and fully integrated pharmaceutical business, with manufacturing (Hengoed, Wales and Dreux, France), third party supply networks and significant product development capabilities, in addition to our sales and marketing infrastructure. This enables us to acquire, develop and commercialise specialist and innovative products that make a real difference to the lives of patients around the world.
In 2012, Norgine established Norgine Ventures, a complementary business which supports innovative healthcare companies through the provision of debt-like financing in Europe and the US. For more information, please visit www.norgineventures.com.
