Job Title: IT Support Administrator
Location: Las Vegas, NV (Headquarters)
Department: Technology
Employment Type: Full-Time
Compensation: $55,000 annually + 5% annual bonus eligibility
About Smart City Networks
Smart City Networks is the nation’s leading provider of technology services for convention centers and meeting facilities. With over 40 years of experience and more than 3,000 events supported annually, we’re the trusted partner behind the scenes at Fortune 500 events, global summits, and major tradeshows. Our Las Vegas headquarters houses our national customer service, accounting, and technology teams, including our 24/7 Network Operations Center (NOC).
Position Overview
We’re seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You’ll be the first line of support, solving problems independently and helping shape our IT processes.
Key Responsibilities
- Provide responsive and knowledgeable support to internal users
- Troubleshoot hardware, software, and connectivity issues
- Install and maintain software applications
- Perform computer installations, upgrades, and repairs
- Manage inventory of devices including PCs, printers, phones, and mobile equipment
- Provide remote support for client computers and servers
- Maintain user and group access in Active Directory, Azure, Exchange, and networking gear
- Escalate complex issues and refine escalation processes
- Communicate technical information clearly across all levels of the company
On-Call Support
- Respond to critical incidents and make independent decisions under pressure
- Restore system functionality and address security threats
- Stay prepared for emergencies and implement proactive measures
Qualifications
- Experience supporting technology in a business environment
- Strong communication and problem-solving skills
- Ability to work independently and exercise sound judgment
- Familiarity with remote management tools, inventory systems, and enterprise-level software
- Comfortable with on-call support and critical incident response
Additional Information
Employment is contingent upon successful completion of a background check.
Smart City Networks is proud to be an Equal Opportunity Employer. If you need accommodation due to a disability, contact [email protected] or call 702-943-6000.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience supporting technology in a business environment
- Strong communication and problem-solving skills
- Ability to work independently and exercise sound judgment
- Familiarity with remote management tools, inventory systems, and enterprise-level software
- Comfortable with on-call support and critical incident response
What We Do
Smart City Networks is the nation’s leading provider of event technology services, specializing in high-speed internet, Wi-Fi, and telecommunications solutions for convention centers and event venues across the United States. With over 40+ years of experience, Smart City Networks is dedicated to delivering cutting-edge solutions that enhance the event experience.
