Job Context
Join us as an IT Support Administrator, where you’ll play a key role in keeping our people connected, productive and supported. This is a hands-on, varied role where no two days are the same - from supporting employees with day-to-day IT needs to contributing to global infrastructure projects and rolling out new technology.Location: Leeds, (LS15), on-site.
What You’ll Do
You’ll be at the heart of our IT operations, ensuring systems, devices and tools run smoothly across the business. Your responsibilities will include:
Providing first-class IT support to both office-based and remote employees.
Setting up and maintaining employee workstations, ensuring everything is ready from day one.
Managing the full lifecycle of IT equipment - from sourcing and configuring hardware to deployment and ongoing maintenance.
Supporting and maintaining network infrastructure, including internet, intranet and VoIP systems.
Troubleshooting hardware and software issues, ensuring quick and effective resolutions.
Preparing IT starter packs and onboarding new employees across systems and tools.
Managing user access, permissions and system administration across platforms.
Maintaining accurate hardware inventory and asset tracking.
Supporting IoT and GPS hardware configuration, deployment, and client support.
Assisting with Salesforce administration tasks and system data management.
Conducting system audits and stock checks to ensure compliance and accuracy.
Documenting processes and continuously improving IT practices and workflows.
You may also occasionally support with office setup tasks, ensuring workspaces are fully equipped and ready for use.
What You’ll Bring
Friendly, approachable, and passionate about delivering excellent internal customer service.
A positive, can-do attitude.
A natural problem solver.
Ability to be discreet, professional, and maintain confidentiality.
Experience providing IT, hardware, and software support in a fast-paced environment.
Ability to use initiative and demonstrate resourcefulness.
Resilient, with the ability to work independently.
Excellent time management skills, with the ability to prioritise and meet tight deadlines.
Strong knowledge of hardware and software installation, troubleshooting, and maintenance.
Excellent communication and interpersonal skills, with the ability to build positive relationships across all departments.
What We Can Offer You
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Skills Required
- Experience providing IT, hardware, and software support
- Ability to troubleshoot hardware and software issues
- Strong knowledge of hardware and software installation
- Excellent communication and interpersonal skills
Simpro Software Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simpro Software Group and has not been reviewed or approved by Simpro Software Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests a four-day work week is a standout perk that supports work-life balance and can offset slightly lower market pay for some roles.
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Parental & Family Support — Feedback suggests parental leave is notably generous, including extended paid leave for primary and secondary caregivers along with return-to-work support.
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Inclusive Benefits Coverage — Feedback suggests benefits include unusually broad medical-travel support, including a dedicated travel-expense grant for medical procedures, which strengthens perceived inclusivity.
Simpro Software Group Insights
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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