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The IT Support Administrator will be key in setting up our Hyderabad office successfully, while also providing top- tier IT service and support to our internal employees across the globe.
- Provide exceptional frontline support for Seismic’s employees in assigned region.
- Provide timely and informed responses and resolutions for all issues.
- Assist other team members in other Seismic offices.
- Manage local A/V system and be the local liaison for all-hands meetings.
- Support troubleshooting network issues in regional offices.
- Work with team members to improve overall IT services.
- Assist IT project manager on projects related to regional.
- Work onsite in the Hyderabad office five days a week
- Occasional travel.
- Other duties as assigned.
- 4+ years of experience providing frontline support to employees in a fast-paced, dynamic environment.
- Experience setting up a new office location
- Experience running an IT Procurement Process
- Experience working with vendors
- Strong customer service focus combined with excellent verbal/written communications and effective interpersonal skills.
- Experience with using and troubleshooting the latest versions of Windows and MacOS.
- Experience troubleshooting hardware issues on laptops and desktops running Windows and MacOS.
- Experience with Microsoft Office suite usage and troubleshooting.
- Experience with Cloud based enterprise services, such as Office365, Azure Active Directory, and Google Suite.
- Familiarity and general understanding of an ITIL-based service management processes.
- Detail-oriented with exceptional organizational and time-management skills.
- Ability to work in a collaborative, team environment and work cross functionally across all departments.
- Experience working with a 100% cloud environment preferred.
- Experience with device management software is a plus.
Travel Requirement: This position may require some travel.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales , backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
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What We Do
Here at Seismic, we ignite growth for our company, industry, and people. We’re enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values.
We are the global leader in enablement with employees and offices around the world.. We know it’s easy to find sales clouds and marketing clouds, but enablement clouds? You don’t see those every day — or ever. That’s why we’ve introduced the first-ever Seismic Enablement Cloud. And it won’t end there, we #NeverStopGrowing.
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