The IT Support Administrator helps end-users resolve issues with computer hardware or software. The position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.
Responsibilities and Duties:
Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
Provide second level troubleshooting and support for incidents related to computer systems, servers, software, point of sale hardware, store operations, telephony, LAN (Local Area Network) & WAN (Wide Area Network)
Monitor overnight operations to ensure critical processes complete that allow for business units to function as desired when needed
Help others get the most out of data management systems by providing support and advice.
Help manage internal and external clients by carrying out standard activities and providing support to others in relation to projects, processes or documentation
Produce, update, and provide best practice support on a wide range of documents, databases, and other departmental systems.
Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur.
Use the knowledge management system to access specific information while helping others get the most out of the knowledge management systems and actively participating in Knowledge Centered Support ensuring documentation is created, curated and published for consumption
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Work according to an assigned schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills:
Required:
Previous Service Desk or O’Reilly’s support desk experience
Ability to analyze computer problems with the intent to develop and implement logical and effective solutions
Excellent interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; phone skills
Ability to provide Excellent Customer Service skills to end users
Display a willingness to perform research and think outside the box
Capability to operate independently and in a group setting
Advanced technical/computer knowledge
Preferred:
Monitors, diagnoses and fixes problems with technology products.
Sets up and maintains operating systems.
Puts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals.
Understands and effectively uses standard office equipment and standard software packages to support business processes.
Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
Installs, sets up, configures, and manages software and environments.
Utilizes systems and tools required to search for new data or retrieve existing data in a database.
Bilingual written and verbal skills.
Comp TIA Linux+ Certification or equivalent.
ITIL Practitioner.
Knowledge of Jira and Confluence Software.
Advanced knowledge of Store and Distribution Center operations and procedures and systems.
Education: Bachelor's Degree or Equivalent Level
Experience: Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
Managerial Experience: Very limited (0 to 3 months)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.
Skills Required
- Previous Service Desk or O'Reilly's support desk experience
- Ability to analyze computer problems and develop and implement logical, effective solutions
- Excellent interpersonal and communication skills, including written, verbal, and phone skills
- Excellent customer service skills for end users
- Willingness to perform research and think outside the box
- Ability to work independently and in a group setting
- Advanced technical and computer knowledge
- Bachelor's Degree or equivalent level
- Bilingual written and verbal skills
- CompTIA Linux+ certification or equivalent
- ITIL Practitioner certification
- Knowledge of Jira and Confluence
- Advanced knowledge of store and distribution center operations, procedures, and systems
- Experience monitoring, diagnosing, and fixing technology products
- Experience setting up and maintaining operating systems
- Experience installing, configuring, and managing software and environments
- Experience using databases and data retrieval tools
O’Reilly Auto Parts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about O’Reilly Auto Parts and has not been reviewed or approved by O’Reilly Auto Parts.
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Equity Value & Accessibility — Equity-style upside is strengthened by an Employee Stock Purchase Plan that allows eligible full-time team members to buy ORLY shares via payroll deductions at a discount, improving access to ownership. This creates a tangible wealth-building lever that is positioned as stronger than many retail peers’ stock purchase offerings.
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Inclusive Benefits Coverage — Retirement access is broadened because both part-time and full-time team members are immediately eligible to enroll in the 401(k). Whole-person support also extends beyond full-time staff through O’Care Solutions, which is described as available to full- and part-time team members at no cost.
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Wellbeing & Lifestyle Benefits — Wellness and support benefits are expanded through the Live Life Well program, which can reduce medical premium share when specific health criteria are met. O’Care Solutions adds lifestyle and wellbeing coverage through counseling and practical supports like legal/financial consults and caregiving resources.
O’Reilly Auto Parts Insights
What We Do
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada. O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow! Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O! Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
