Job Context
The IT Support Administrator is responsible for the provision of IT support to staff and contributing to Global Office infrastructure and projects.What You’ll Do
Follow maintenance protocols to ensure systems are secure and ready for users
Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware
When required, order and assemble office furniture (e.g. office chairs, desks etc.)
Assemble and configure IoT hardware and dispatch to clients, followed by remote support/on-site installation assistance and maintenance
Configuring and dispatching of GPS trackers and related hardware to clients and organising installation followed by remote troubleshooting
Setting up and maintaining employee workstations and providing in office and remote desktop support
Assist with the maintenance of the office internet, intranet, data network and VoIP systems
Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data
Complete tasks/work on cases assigned via Salesforce
Assist with inducting new starters by preparing IT Starter Packs for new employees
Creating Simpro builds for new starters and dummy builds for job candidates
Setting up new starters on systems (including Mattermost, Google Suite, Global Phone List etc.) and removing leavers
Configure and dispatch hardware to staff and clients, ensuring new equipment is ‘signed out’ by new employees and logged on Salesforce
Assist with ensuring the return of all hardware and equipment of leavers
Maintain and troubleshoot devices and systems, hardware, and software
Document and update IT processes and procedures as and when required
Update and ensure the accuracy of inventory of all company hardware assets
Ensure timely response and resolution of any IT-related issues for both in office and remote employees
Administration of various systems and access management and control
Conduct timely audits of software and systems for compliance
Carry out monthly stock takes of hardware
Ensuring areas of non-conformance are escalated to Management
Continually review work practices and recommend ways in which practice, systems and/or processes can be improved
Participate in activities that address improving performance and actively promote improvement
What You’ll Bring
Friendly, approachable and passionate about delivering excellent internal customer service
A positive can-do attitude
A natural problem solver (not problem finder!)
Ability to be discreet, professional and maintain confidentiality
Experience providing IT, hardware and software support in a busy environment
The ability to use initiative and demonstrate resourcefulness
Resilience and ability to work independently (and remotely)
Excellent time management skills, and the ability prioritise and meet tight deadlines
Knowledge of hardware and software installation, troubleshooting and maintenance
Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
Skills Required
- Experience providing IT, hardware and software support in a busy environment
- Knowledge of hardware and software installation, troubleshooting and maintenance
- Experience with Salesforce administration, data sorting, analysis and case management
- Experience configuring and supporting VoIP, network and internet systems
- Experience assembling and supporting IoT hardware and GPS trackers
- Experience creating Simpro builds for new starters and candidates
- Ability to work independently and remotely, demonstrating resilience and resourcefulness
- Excellent communication and interpersonal skills and strong internal customer service focus
- Excellent time management and ability to prioritise and meet tight deadlines
- Ability to be discreet, professional and maintain confidentiality
Simpro Software Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simpro Software Group and has not been reviewed or approved by Simpro Software Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests a four-day work week is a standout perk that supports work-life balance and can offset slightly lower market pay for some roles.
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Parental & Family Support — Feedback suggests parental leave is notably generous, including extended paid leave for primary and secondary caregivers along with return-to-work support.
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Inclusive Benefits Coverage — Feedback suggests benefits include unusually broad medical-travel support, including a dedicated travel-expense grant for medical procedures, which strengthens perceived inclusivity.
Simpro Software Group Insights
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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