Schweitzer Engineering Laboratories (SEL) is looking for someone to join our Information Services team as an IT Support Administrator in Pullman, WA. If you are looking to grow your career in a customer focused, fast-paced environment, we encourage you to apply today!
A typical day as an IT Support Administrator might include:
Manage incoming customer requests, resolve basic issues, and escalate as needed while providing excellent customer service.
Maintain IT Asset Management system, update records, and assist with audits.
Purchase supplies, materials and IS related equipment consistent with quality and delivery expectations.
Maintain stock items and reconcile inventory levels for IS materials.
Work independently to manage small projects and assist with large cross-divisional projects as assigned.
Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.
This job might be for you if:
Have an associate's degree or equivalent experience
Are tech savvy and well informed about modern technology
Have two years of excellent customer service experience
Have strong writing, documentation, and speaking skills
Are able to learn new skills and assume new responsibilities
Are able to work cooperatively in a team environment
It is a plus if you have:
Customer service experience in a help desk setting or other technical role
Asset management experience
About Schweitzer Engineering Laboratories
SEL designs, manufactures, and supports products and systems that protect, monitor, control, and automate electric power systems. Our technologies help detect faults, prevent equipment damage, and reduce the impact of power outages. Our mission is to make electric power safer, more reliable, and more economical. Employees contribute to practical, high-quality solutions used every day, where attention to detail and quality directly support the reliability of the electric grid.
Location - Pullman, WA
This position is 100% on-site. Pullman, WA is nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area.
Competitive pay. Superior benefits. Inspiring work.
People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.
- We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
- We offer top tier medical, prescription, dental, vision, life, and disability insurance.
- We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
- We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
- Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.
Pay Range Data
$30.29 - $44.76 an hour. We set starting pay based on job-related factors such as your experience, training, knowledge, and skills. We are looking to fill this position at the IT Support Administrator level, and we welcome applicants with a range of experience. Depending on your background, we may consider you for a different level, with compensation aligned accordingly.
Communication with Applicants
We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [email protected].
SEL is an Equal Opportunity Employer: Vets/Disabled.
Skills Required
- Associate's degree or equivalent experience
- Two years of customer service experience
- Strong written, documentation, and speaking skills
- Tech savvy and familiar with modern technology
- Ability to learn new skills and assume new responsibilities
- Ability to work cooperatively in a team environment
- 100% on-site work in Pullman, WA
- Customer service experience in a help desk or other technical role
- Asset management experience
Schweitzer Engineering Laboratories (SEL) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Schweitzer Engineering Laboratories (SEL) and has not been reviewed or approved by Schweitzer Engineering Laboratories (SEL).
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a significant share of premiums. Feedback suggests on-site clinics, EAP, and wellness programs further strengthen day-to-day health support at major campuses.
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Retirement Support — Employee ownership through an ESOP is positioned as a meaningful long-term benefit for full-time employees. Feedback suggests many view the ownership model and retirement programs as strong components of total rewards.
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Leave & Time Off Breadth — Paid vacation and sick time are characterized as generous alongside company holidays and special leave options. Feedback suggests time off begins accruing immediately and supports key life events.
Schweitzer Engineering Laboratories (SEL) Insights
What We Do
SEL serves the power industry worldwide through the design, manufacture, supply and support of products and services for power system protection, monitoring, control, automation, communications and metering. For more than 30 years, SEL has offered unmatched local technical support, a 10‐year, worldwide warranty and a commitment to making electric power safer, more reliable and more economical.
