Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience. Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows.
We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation.
As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives.
What You'll Do:
Locally support and troubleshoot users within our NYC office
Remotely support and troubleshoot our end user’s problems
Educate on and enforce our IT compliance and policy obligations
Maintain our Zoom Rooms and AV hardware within conference rooms
Monitor for security threats and malware, staying ahead of the curve to protect our users
Occasionally maintain the in-office, local network infrastructure
Maintain enterprise systems and company IT assets such as servers and desktops
What We Look For:
Experience with macOS administration and support
Ability to improvise and find immediate solutions
Experience managing formal ticketing systems
Experience administering SaaS technologies
Flexibility to work with all types of technology
macOS, Windows, Printers, Network devices, etc.
Experience with machine and account provisioning and deprovisioning
Experience managing Enterprise security:
Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown
Email security—tools for signed/encrypted email communication
Mobile device management technologies
Willing to grow, learn, and be proactive in finding new, efficient solutions
Pluses:
Experience administering Google for Business
Self motivated to learn and advance their career within IT
Experience with AV systems
Ability to explain difficult technical concepts without being condescending
Apple Certified Associate or ACSP certification
Automation and scripting experience
Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
Confidence to maintain office IT infrastructure on their own, as needed
Compensation & Benefits:
Pay Grade - E
Equity Grade - 2
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA) per year: $80000 - $100000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Skills Required
- Experience with macOS administration and support
- Experience with Windows support and end-user troubleshooting
- Experience managing formal ticketing systems
- Experience administering SaaS technologies
- Experience with machine and account provisioning and deprovisioning
- Experience managing enterprise endpoint security (disk encryption, OS firewalls, device lockdown)
- Experience with email security tools for signed/encrypted email communication
- Experience with mobile device management technologies
- Ability to improvise and find immediate solutions
- Flexibility to work with a variety of technologies (macOS, Windows, printers, network devices, AV)
- Willingness to grow, learn, and proactively find efficient solutions
- Experience administering Google for Business / Google Workspace
- Experience with AV systems and Zoom Rooms
- Ability to explain technical concepts clearly and respectfully
- Apple Certified Associate or ACSP certification
- Automation and scripting experience
- Self-motivated to learn and advance within IT
- Willingness to support office operations beyond traditional IT duties
- Confidence to maintain office IT infrastructure independently when needed
What the Team is Saying
Affirm Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as comprehensive with medical, dental, vision, robust mental health support, and $0‑premium plan options in some cases. Inclusive offerings such as abortion travel and transgender healthcare further reinforce breadth of care.
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Parental & Family Support — Paid parental leave of 18 weeks for both birth and non‑birth parents, plus a four‑week return‑to‑work transition, is prominently featured. Family‑forming support includes fertility and adoption assistance alongside a $20,000 wallet for surrogacy, adoption, fertility treatments, and egg freezing.
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Leave & Time Off Breadth — Time off is presented as generous, with flexible PTO, Health Days, and “Life Happens Leave,” plus company‑wide Away Days. Paid holidays were expanded substantially to ensure regular three‑day weekends and collective recharge periods.
Affirm Insights
What We Do
At Affirm, we help people say yes to the things that matter with flexible, transparent ways to pay over time. No hidden fees, no compound interest, and no fine print—just a smarter way to spend.
Why Work With Us
Who is an Affirmer? /noun/ Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Affirm Offices
Remote Workspace
Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
