Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
As an IT Support Admin, you'll play a key role in ensuring our technology runs smoothly and efficiently, and you'll be the go-to person for troubleshooting and resolving everyday tech issues that support our team’s productivity. This position allows you to engage in a variety of tasks, from maintaining systems to assisting colleagues with tech-related queries, all while working in a collaborative environment where your input is valued. If you enjoy problem-solving and have a keen interest in technology, this could be a great fit for you.
What You Will Be Doing- Respond to technical support requests from team members and diagnose hardware and software issues. Provide timely solutions and assist in training users on new technologies and tools. Document all support inquiries and resolutions, manage the office network and peripherals, and collaborate with vendors for hardware procurement.
- Monitor system performance and address potential issues promptly. Analyze system logs to detect errors and irregularities. Document any configuration changes and maintain an inventory of hardware components and software licenses.
- Identify and resolve network connectivity issues promptly. Configure and test network devices while performing regular assessments of network performance. Implement and manage security protocols to protect the network, and collaborate with external vendors to enhance network capabilities.
- Assist users in troubleshooting software issues and provide guidance on best practices for effective software usage. Facilitate onboarding by educating new team members on IT tools and communicate important updates regarding technology systems. Gather user feedback to enhance IT services and support processes.
- Associate degree in Information Technology or related field
- 2+ years with technical support roles
- 1+ years with network configuration and administration
- 2+ years with troubleshooting hardware and software
- Experience with hardware troubleshooting and repair
- Proficiency in operating systems, including Windows and macOS
- Familiarity with network configuration and management tools
- Knowledge of security protocols and firewall management
- Experience with inventory management for hardware and software
- Ability to analyze system logs for performance issues
- Hands-on experience with common office peripherals (printers, scanners, etc.)
- Experience with documentation and user training for software tools
- Proficiency in using ticketing systems for technical support requests.
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
Skills Required
- Associate degree in Information Technology or a related field
- 2+ years of experience in technical support roles
- 1+ year of experience with network configuration and administration
- 2+ years of experience troubleshooting hardware and software
- Experience with hardware troubleshooting and repair
- Proficiency with Windows and macOS operating systems
- Familiarity with network configuration and management tools
- Knowledge of security protocols and firewall management
- Experience managing hardware and software inventory
- Ability to analyze system logs for performance issues
- Hands-on experience with office peripherals such as printers and scanners
- Experience documenting software tools and training users
- Proficiency using ticketing systems for technical support requests
Elastic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elastic and has not been reviewed or approved by Elastic.
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Fair & Transparent Compensation — Pay is considered competitive across many technical and go‑to‑market roles and compares well within its peer group. Strong equity components and benefits bolster perceived total compensation.
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Healthcare Strength — Health coverage is described as fully paid for employees and families in many locations, which is unusually generous among tech firms. Comprehensive medical, dental, and vision coverage is emphasized in official materials.
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Parental & Family Support — A minimum of 16 weeks of paid parental leave is offered globally, with additional family‑formation support. These policies are positioned as core elements of the package.
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What We Do
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
Why Work With Us
Free and open isn’t just how we build our products, it’s how we build our culture. We value creativity and mobility, so you can grow how (and where) you want to… and be happier at work.
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