- New Customer Onboarding and API Integration
- Prepare new account creation materials, MLID application, and registration documents
- Configure test/ production accounts, sub-accounts, and service parameters
- Provide API documentation, Service Code and API Key, and organize integration testing and live-package testing
- Follow up on registration review (Party ID, tracking, API, Label) and provide post-launch Q&A support
- System Maintenance and Status Tracking
- Maintain system parameters and configuration, including tracking node mapping, ports, return warehouses, and charge codes
- Handle exceptional data and follow through until the solution is implemented
- Maintain bilingual (Chinese/ English) weekly reports and monitor work progress and external dependencies
- Exceptions Follow-up
- Monthly Unmanifest reconciliation: Classify and count orders, re-push orders, notify for removal from filing, and follow up on processing progress
- Tracking and weight exception investigation: Identify responsible party, submit tickets to follow up until closure, and drive system logic fixes
- Investigate outlier waybills and discrepancies in re-checked weights
- Liaise with last-mile carriers on interface alignment, tracking adaptation, and exception resolution
- Requirements Follow-up and Implementation
- Capture and clarify business and customer requirements, confirming use cases, integration specifications, and acceptance criteria
- Submit requests for feasibility assessment and inclusion in the development schedule
- Track development progress, release deployment and go-live results, and organize integration testing
- Follow up on rule changes and support launch transition
- Stakeholder Coordination and Communication
- Coordinate development scheduling and launch with internal departments
- Liaise with external stakeholders for registration, tickets, rules, tracking, weight callbacks, integration testing, Q&A, interface alignment, and exception adaptation
What We Do
Global ecommerce solutions at your fingertips! We are APG! We are here to support your cross-border ecommerce growth and have a tracked record of iconic brands and retailers trusting us to elevate their businesses worldwide! Our team is highly skilled, passionate about ecommerce, supportive, flexible, and able to define and meet your needs to take your business to the next level! With an established presence in key ecommerce regions, including APAC, UK & Europe and North America, APG provides end-to-end logistics & delivery solutions globally. Our uniqueness is a combination of a strong partnership network of postal operators and best-in-class local delivery companies integrated in customer-centric solutions backed-up by agile and cutting-edge technology. Together we can open new markets and provide more insight into customer needs and buying habits. Most of all, we are driven to deliver outstanding experience and value to our customers and beyond. Contact: [email protected]
