The Role
Oversee a portfolio of MSP clients as a technical and consultative resource. Advise clients on cloud and infrastructure solutions, IT budgets, technology roadmaps, ROI, and business-aligned technology decisions. Present to executives, translate technical concepts into business terms, coordinate with internal teams, manage client relationships, and support implementations. The role requires strong communication, organization, adaptability, customer service, and the ability to respond calmly to emergencies.
Summary Generated by Built In
Location | Napa, CA (Hybrid, must reside within 35 miles)
This role is hybrid, so you won’t be commuting into the office every day. That said, our clients love seeing a familiar face, so you’ll head onsite for client visits and meetings as needed. Because of that, we’re looking for someone who lives within 35 miles of Napa, CA.
Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?
This role is hybrid, so you won’t be commuting into the office every day. That said, our clients love seeing a familiar face, so you’ll head onsite for client visits and meetings as needed. Because of that, we’re looking for someone who lives within 35 miles of Napa, CA.
Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?
A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It’s fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we’re looking forward to having you meet our team!
Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.” Our vision is to be a lot like a great university - a place where employees come, make lifelong connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.
Benefits:
Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.” Our vision is to be a lot like a great university - a place where employees come, make lifelong connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.
Benefits:
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
Purpose
Endsight's IT Strategy Consultant (CSMs) are responsible for overseeing an assigned portfolio of clients, serving as both a technical and consultative resource. They collaborate with various departments within Endsight to support clients in utilizing, maintaining, and implementing IT solutions. CSMs prioritize client satisfaction by thoroughly understanding and addressing IT needs, fostering strong professional relationships, and managing accounts with efficiency and effectiveness.
Skills, Knowledge and Expertise
Our ideal candidate possesses a high-level of emotional intelligence (EQ), enabling them to build strong and lasting client relationships. They excel in overcoming objections and have the ability to reframe situations as needed to achieve positive outcomes with clients. Additionally, they should have strong knowledge of cloud and infrastructure technologies to effectively guide clients in leveraging these solutions.
Qualifications Required:
Qualifications Required:
- 2 years of experience in any of the following roles: Technical Account Management, High- level of IT Consulting, vCIO, IT Director or IT Management experience
- Experience with IT budgeting and technology roadmap development
- Experience in presenting to C-level executives
- Experience with ROI analysis
- Ability to translate technical concepts into business terms
- Strong knowledge of Cloud and Infrastructure technologies
- Strong aptitude for Customer Service
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team in various roles
- Respond to emergency situations effectively, maintaining poise and focus
- Ability to organize and manage multiple priorities
- LOCATION: This is a hybrid role, the ideal candidate will live within commutable proximity of our Napa Office and assigned client base, requiring a blend of in-office presence, onsite client meetings, and remote check-ins to ensure comprehensive support and engagement.
Qualifications Preferred:
- Bachelor's degree (in a related field) or equivalent experience
- Previous MSP experience is strongly preferred
- Prior experience with GRC (HIPAA, PCI, CMMC, etc) desirable
- Knowledge of CIS, NIST or other security frameworks helpful
You will be working with the following technologies on a daily basis:
- Microsoft Windows and Mac
- Microsoft Windows Server/Active Directory
- Office 365 / G Suite
- Microsoft SQL
- Microsoft Exchange
- Sophos, SonicWALL, Cisco
- Remote Access: RDS, Citrix, VPN
- Virtualization: VMware, Microsoft Hyper-V
- Wireless: Ruckus, Unifi, Meraki
About
Endsight is a California-based outsourced technology managed services provider. Companies that hire us expect their technology to perform. And they count on us to make it so. While we ensure their systems operate effectively and their investments in IT align with their business goals, our clients get to concentrate on employing that technology to thrive. Our team of experts, ranging from the CIO level to readily-available help desk specialists, collaborate to provide comprehensive IT support to small and mid-sized businesses - nonprofits included. In the realm of cybersecurity, we help organizations assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices.
Skills Required
- At least 2 years of experience in technical account management, high-level IT consulting, vCIO, IT director, or IT management roles
- Experience with IT budgeting and technology roadmap development
- Experience presenting to C-level executives
- Experience with ROI analysis
- Ability to translate technical concepts into business terms
- Strong knowledge of cloud and infrastructure technologies
- Strong customer service aptitude
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Ability and willingness to collaborate as part of a team in various roles
- Ability to respond effectively to emergency situations while maintaining poise and focus
- Ability to organize and manage multiple priorities
- Residence within commuting proximity of the Napa office and assigned client base, within 35 miles of Napa, California
- Bachelor's degree in a related field or equivalent experience
- Previous managed service provider experience
- Experience with GRC frameworks such as HIPAA, PCI, or CMMC
- Knowledge of CIS, NIST, or other security frameworks
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The Company
What We Do
California-based organizations hire Endsight to ensure that their technology systems operate effectively and align with their business goals. They rely on our award-winning helpdesk support, secure environment, and strategic guidance to thrive. From the help desk specialists to technical account managers, and project managers, Endsight's team collaborates to provide comprehensive IT support to small and mid-sized businesses. In the realm of cybersecurity, we help clients assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices
