About Us: At Kimberbell, our passion is helping people “Experience the joy of creativity”™ by providing superior machine embroidery experiences. Kimberbell was established in 2009 in beautiful Logan, Utah, located in the Cache Valley of Northern Utah. We produce machine embroidery designs, project materials, project books, subscription boxes, and events.
Job Title: IT Specialist
Department: IT
Job Summary: We are seeking a reliable and solutions-oriented IT Specialist to support and maintain our organization’s technology systems and infrastructure. This role is responsible for troubleshooting technical issues, managing hardware and software, and ensuring smooth day-to-day IT operations. The ideal candidate has strong technical knowledge, excellent problem-solving skills, and a customer-service mindset to support employees across the organization.
Position Type:
- Part-time (15-25 hours per week)
Essential Duties/Responsibilities:
- Provide technical support for hardware, software, and network-related issues
- Install, configure, and maintain computers, printers, and other IT equipment
- Manage user accounts, permissions, and access across systems
- Troubleshoot and resolve system, application, and connectivity issues
- Perform routine system updates, backups, and maintenance
- Monitor system performance and identify opportunities for improvement
- Maintain documentation of systems, processes, and support activities
- Ensure compliance with IT policies, security protocols, and best practices
- Assist with the maintenance, support, and optimization of the company's ecommerce platform and website
Education and/or Work Experience Requirements:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
- Relevant certifications (e.g., CompTIA A+, Network+, or similar) are a plus
‘Day in the life’: A typical day for an IT Specialist involves responding to support requests, troubleshooting technical issues, and ensuring systems are running smoothly. You might set up new employee workstations, resolve connectivity problems, or perform routine system maintenance. Throughout the day, you’ll interact with team members across departments, providing timely solutions and guidance while helping maintain a secure and efficient technology environment.
Benefits:
- Competitive wage
- Paid Parental Leave
- Health, Dental and Vision Insurance
- 401K Match
- Complimentary Life Insurance
- Comprehensive training and ongoing professional development opportunities
- Employee discounts on our products
Required Skills & Qualifications:
- Experience in IT support, help desk, or a similar technical role
- Strong knowledge of Windows and/or Mac operating systems
- Familiarity with networking concepts, hardware, and troubleshooting
- Excellent problem-solving and analytical skills
- Strong communication skills with the ability to explain technical concepts to non-technical users
- Ability to manage multiple tasks and prioritize effectively
- Experience with cloud platforms, security tools, or IT service management systems is a plus
Physical Requirements:
- Prolonged periods of sitting and working at a computer
- Ability to lift and move equipment up to 30 pounds
- Occasional bending, reaching, and working under desks or in server areas
- Ability to travel between office locations if needed
Skills Required
- Experience in IT support or help desk roles
- Strong knowledge of Windows and/or Mac operating systems
- Familiarity with networking concepts, hardware, and troubleshooting
- Strong communication skills and ability to explain technical concepts to non-technical users
- Excellent problem-solving and analytical skills
- Ability to manage multiple tasks and prioritize effectively
- Ability to lift and move equipment up to 30 pounds
- Ability to travel between office locations if needed
- Associate's or Bachelor's degree in IT, Computer Science, or related field
- Relevant certifications (e.g., CompTIA A+, Network+)
- Experience with cloud platforms, security tools, or IT service management systems
- Experience supporting or maintaining ecommerce platforms and websites
What We Do
Kimberbell is a creative brand specializing in machine embroidery, quilting, and sewing projects. They provide highly creative in-the-hoop projects and innovative tools, such as Orange Pop Rulers and Clear Blue Tiles, to make crafting easy and joyful. Their mission is to inspire stitching enthusiasts through detailed step-by-step instructions, unique subscriptions like The Bella Box, and a supportive global community of creators.
