IT Specialist
Ken Garff Automotive Group | Utah Region Desktop Team | Salt Lake City, UT (On-Site)
Salary: $21-25/hour DOE
Schedule: Monday–Friday, 8:30 AM–5:00 PM. Occasional after-hours, weekend, or travel work may be requested.
All employees are expected to embody Ken Garff's RIGHT Values:
Respect, Integrity, Growth, Humility, and Teamwork.
Candidates must be at least 18 years old, authorized to work in the U.S., hold a valid driver's license, and maintain a professional appearance. Reasonable accommodations are available for individuals with disabilities. Relocation assistance is not provided; applicants must currently reside in the Salt Lake metro area or be willing to relocate at their own expense before starting.
What We're Looking For
- Experience: 2+ years in IT operations, technical support, or a related technology role.
- Technical Knowledge: Working knowledge of Microsoft 365 Admin, solid understanding of Windows OS, intermediate hardware troubleshooting and repair skills, endpoint management, and modern business technology.
- Organization & Communication: Strong organizational, documentation, and customer service skills, with the ability to manage multiple priorities in a fast-paced environment.
- Problem Solving: Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes.
- Security Awareness: Basic understanding of cybersecurity concepts, including identity and access management, multi-factor authentication, endpoint security, and phishing awareness.
Why You're a Fit
You enjoy solving problems, improving processes, and helping others succeed through technology. You're proactive, detail-oriented, and thrive in a collaborative environment that balances operational support with strategic initiatives — keeping technology secure, projects organized, and systems running smoothly to support Ken Garff Automotive's continued growth.
Key Responsibilities
- Serve as first point of contact for IT support requests via service desk tickets
- Provide on-site support within an assigned geographic area
- Troubleshoot hardware, software, and connectivity issues
- Perform password resets and resolve authentication issues
- Support email, productivity software, and common business applications
- Assist with onboarding and offboarding, including account setup and equipment preparation
- Image, configure, deploy, and support laptops, desktops, mobile devices, and peripherals
- Provide remote and desk-side support to end users
- Support conference room technology, webcams, headsets, and related equipment
- Document known issues and solutions in knowledge base articles
- Follow established IT processes and security best practices
- Perform other duties as assigned
Preferred Qualifications
- Experience with Windows, macOS, and iOS operation, deployment, and management
- Familiarity with Active Directory user management
- Experience with RSAT tools such as DHCP and DNS
- Experience with remote support tools
- Basic knowledge of endpoint management or imaging tools
- IT-related certifications (A+, Network+, etc.)
Physical Demands
Regularly requires standing, walking, talking, hearing, and reaching with hands and arms; occasionally requires sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. May require lifting up to 50 pounds.
Work Environment
Primarily office-based, with frequent travel to dealerships along the Wasatch Front (up to 45 miles from the office).
Note
This is not an exhaustive list of job responsibilities, skills, duties, or requirements. The Company reserves the right to revise this job description and assign additional or different tasks as circumstances require.
Skills Required
- 2+ years in IT operations, technical support, or related technology role.
- Working knowledge of Microsoft 365 Admin.
- Solid understanding of Windows OS.
- Intermediate hardware troubleshooting and repair skills.
- Endpoint management and modern business technology experience.
- Strong organizational, documentation, and customer service skills.
- Basic understanding of cybersecurity concepts (identity and access management, MFA, endpoint security, phishing awareness).
- Authorized to work in the U.S.
- Must be at least 18 years old.
- Valid driver’s license.
- Reside in Salt Lake metro area or be willing to relocate at own expense prior to start.
- Experience with Windows, macOS, and iOS operation, deployment, and management.
- Familiarity with Active Directory user management.
- Experience with RSAT tools such as DHCP and DNS.
- Experience with remote support tools.
- Basic knowledge of endpoint management or imaging tools.
- IT-related certifications (A+, Network+, etc.).
What We Do
Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California. To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You." Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time. Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations. Why Work for Ken Garff? Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs. Benefits available to employees include: • Competitive Compensation Package • Medical , Dental and Vision • 401K Plan with Company match • Paid Time Off • Holiday Pay • Volunteer Time Off Program • Year-end bonus program for all employees • Personal Wellness Plan • GarffCare Roadside Assistance Program • Discounts on Parts and Service and More! Ken Garff is an Equal Opportunity Employer ((We Hear You))
