Responsibilities
- Act as the go-to expert and escalation point for our ~400 users, resolving complex Tier 2/3 technical challenges across hardware, software, and networks.
- Own and manage our IT infrastructure, including networking (LAN/WAN, Wi-Fi, VPN), servers, and telecommunications.
- Administer our Google Workspace environment in partnership with the IAM team to ensure seamless productivity and security.
- Master our mixed-OS environment, providing expert-level support for both Windows and macOS systems.
- Implement and enforce IT security policies and best practices, managing endpoint security (EDR), firewalls, and data backup and recovery systems.
- Oversee the full lifecycle of our IT assets, from procurement and vendor management to deployment and tracking.
- Lead small to medium-sized IT projects, develop comprehensive documentation, and mentor the IT analysts to foster their growth.
Requirements
- Experience: 5+ years in an IT support or systems administration role, supporting an environment of 200+ users.
- Expert-level proficiency in managing and troubleshooting Microsoft Windows (10/11, Azure AD) and Apple macOS.
- Proven experience as a Google Workspace administrator.
- Strong understanding of TCP/IP networking concepts (DNS, DHCP, VPN, LAN/WAN).Hands-on experience with endpoint security, firewalls, and data backup solutions.
- Fluency in English.
Would be a Plus
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Professional certifications such as Google Workspace Administrator, Fortinet NSE, ITIL, etc.
- Experience with scripting languages (e.g., PowerShell, Bash) for automation.
- Experience with MDM solutions (e.g., JumpCloud, Jamf, Microsoft Intune).
- Familiarity with cloud platforms like AWS or Azure.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
