IT Specialist

Job Description

The IT Professional is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and/or business projects.

Qualifications

IT Support and Collaboration

• Ensures professional end-user IT onboarding (leveraging and contributing global standards).
• Organizes/provides day-to-day IT support (if valid: maximizes remote service desk use & output), pushes for fast resolutions as well as meeting/event support if requested.
• Leverages Incident-, Request-, Problem-, Outage- and Change-Management processes for the stack of Red Bulls (global, regional and local) IT services
• Ensures a professional and regular IT service communication towards end- users.
• Organizes and provides IT security trainings as well as useful end-user IT service trainings.
• Administrates local end-user account access and permission in relevant tools, required management and monitoring platforms (e.g. for Workplace, Network or IAM services)
• Supports local Infrastructure components in cooperation with second level support partners
• Collaborates limitations, improvement or simplification ideas in current services, processes & tools effectively for a fast and qualified alignment among relevant IT peers (local, remote Service Desk, IT Area).

End-user Devices and IT Infrastructure

• Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
• Coordinates end-user device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens, head-sets) and mobile devices.
• Manages local network infrastructure including events by considering global standards.
• Manages local office infrastructure across the lifecycle (e.g. printers, meeting room equipment including EVOKO and video conferencing devices, office access control, CCTV, local phones)
• Ensures an equipment purchase process in-line with standards (e.g. vendors, part number). Coordinates the RMA process for client computing and/or backend-hardware components.

Local IT Project Coordination and Administration

• Ensures local project tasks deploying global IT services reach highest end-user satisfaction.
• Supports local IT and/or business projects, leading defined work-packages.
• Aligns local business needs and demands pro-actively with the IT Area Europe team (aiming to promote and push for global/regional instead of local IT solutions)
• Supports local IT or Finance Manager in terms of IT budget planning.
• Take over assignments, leveraging global and area specific project management methods.
• Coordinate external vendors and partners (e.g. A/V setup, digital signage).

Expereince:

• IT education or 3+ years equivalent experience
• Strong communicator and relator, tact in dealing with end-users
• Solid knowhow in Microsoft Windows and Office, Mac, AD, Exchange, Mobile Devices, Networking and Security Services
• Strong analytical and problem solve skills towards IT peers around the global ITIL v3 experience, ServiceNow or equivalent tool experience appreciated
• Team-oriented, self-motivated personality, hands-on and flexible personality
• Spoken and written English mandatory

Additional Information

Red Bull Kazakhstan LLP (“Company”) undertakes to ensure proper processing (including storage and use) and protection of personal data received by the Company from an applicant in accordance with the laws of the Republic of Kazakhstan.
By continuing to fill in the information I give my consent to collect and process my personal data to the Company and third parties currently associated and to be associated with the Company under any legal relations aimed at obtaining, storing, using and disseminating my personal data, but not contradicting the laws of the Republic of Kazakhstan, and to modify and (or) amend my personal data based on my application or otherwise, which is not contrary to the laws of the Republic of Kazakhstan, which are recorded on electronic, paper and (or) other tangible media.