IT Specialist

Description

Starting base salary US $44,000 - $56,500

CAD $50,500 - $63,000*

Plus Bonus, Equity & Benefits

* Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.

What you will be doing:

IT Specialists assist all team members to ensure they have both the right technology to complete their job and that the technology is running effectively. In addition to resolving technical complications impacting job functioning, IT Specialist responsibilities range from hardware setup during onboarding to maintenance throughout employee transfers/leaves.

• Triage and resolve helpdesk tickets using JIRA
• Train user base on corporate applications
• Day to day system administration functions, including system provisioning, maintenance and decommissioning laptops
• Provides Technical Support to internal employees and troubleshoots technical issues related to common infrastructure and network, within SLA response time
• Improvement of all service deliveries that capitalize on efficiencies including installation standards and configurations.
• Follow onboarding process for new hires and terminations
• Standardize on hardware and software across departments
• Provide technical support services for all departments
• Research and implement new corporate applications and solutions
• Maintain integrity and security of Entra ID and all user access privileges
• Create FAQ documentation for commonly asked questions
• Maintain Entra ID information for all employees as directed by HR
• Maintain physical security ensuring employee safety
• Supporting and assisting all remote employees

What you'll bring:

• Exceptional customer relationship and negotiation skills
• Proven excellent communication skills - written and verbal
• A customer first mentality and deep understanding of customer service
• Proven ability to work as an effective member of a team
• Proven organizational and follow-up skills (including prioritization)
• Strong active listening skills
• Ability to work independently, with minimal supervision
• Demonstrated ability to provide valuable feedback and solution options based on that feedback

Why 360?

Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world's most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.

At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:

Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.

Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.