IT Specialist
KCF Technologies is on a mission to transform American Industry, solving problems that no one else will within the IIoT world. Our team develops technology and services that empower industrial businesses to improve performance and safety, reduce downtime, and optimize operations. Our wireless sensors and SMARTdiagnostics software offer real-time, continuous monitoring to give machines a voice, and our services team partners with customers to elevate workers. Employing smarts, grit, drive, autonomy, and responsibility at every step, we are committed to continuous innovation to bring the latest technologies to life to make the things we work and live with smarter! Learn more at www.kcftech.com
At KCF Technologies, we value autonomy, working smart, and doing things a little bit differently. Curious about what working at KCF is really like? Explore Life at KCF here! If you’re an A-player who wants to be part of one of the most important companies revitalizing machine health across the world, KCF is the place for you. If our values resonate with you, please keep reading!
Core Values:
Smarts: We are humbly aggressive lifelong learners.
Grit: We are scrappy, proactive problem solvers who don’t stop until the job is done.
Drive: We demonstrate an insatiable hunger to serve others.
Responsibility: We do the right thing and contribute to the greater good.
Autonomy: We own our work and define how we do it, while aligned with the greater mission.
We are currently seeking an IT Specialist to join our Corporate Information Technology Department! As an IT Specialist at KCF Technologies, you'll have the opportunity to work on highly collaborative team in one of the most exciting fields in technology- right in the heart of State College, PA! We're looking for a self-directed, customer focused, team-oriented IT professional who has a keen attention to detail and excellent oral and written communication skills to communicate complex technical information in easily understandable language. This is a hybrid role with the expectation to be in-person at least 3-4 days per week at our State College, PA downtown location.
This is starting to sound like your next challenge, right? Read on for more info!
Job Summary:
Provides consultative and technical support services regarding the operation, installation and selection of desk-side computer systems, hardware, and software used by employees throughout the company. Knowledge in technologies such as desk-side computing hardware, video conference platforms (such as Microsoft Teams Rooms), Meraki network infrastructure, Microsoft Intune mobile device management (MDM) software, and Azure active directory is highly preferred. Communicates concisely to employees and also documents appropriately as it relates to internal policies and practices.
Essential Functions
- Provide in-person and/or remote support for employees at all KCF office locations, their home offices and/or the field on KCF technology such as computers, applications, mobile devices and printers.
- Setup IT equipment, cabling, and user accounts for new employees at KCF offices
- Support network-connected devices such as printers, digital signage, and video conferencing
- Design, develop/create, and document computer systems automations or process workflows based on and related to user needs
- Provide training for users on a regular basis at new hire orientations or ad-hoc based-on needs
- Develop scripts and implement tools to automate and streamline desktop support operations
- Perform basic system administration tasks such as provisioning user accounts and managing group memberships
- Create standard operating procedures and user support documentation
- Provide mentorship to more junior employees and IT interns
- Other duties as assigned by the supervisor and/or KCF Leadership
Qualifications
- Bachelor’s degree in Information Technology, or another related field preferred
- Willing to work in-person 3-4 days per week at KCF's State College, PA office
- Must be able to travel to KCF’s other facilities in State College and Bellefonte, PA
- Minimum of 2 years IT experience preferred
- Previous desktop support experience required
- PC hardware troubleshooting experience required
- Excellent verbal communication and interpersonal skills required
- Active knowledge on Windows 10 and 11 installation, maintenance, administration, and troubleshooting required
- Experience with central management tools such as Microsoft Intune, Azure AD, Active Directory, Group Policy preferred
- Experience in Microsoft 365 services preferred
Perks & Benefits:
At KCF, we are committed to providing best-in-class benefits, engaging development opportunities, and powerful perks that are focused on bringing out the best in you.
Full-time benefits are as follows:
- 100% company-paid Medical, Dental, and Vision premiums
- Health Savings Account with generous employer contributions
- Hybrid work model for most positions, “work from home, work from anywhere”
- Competitive compensation & bonus opportunities
- Four weeks PTO; Paid Holidays + "Flex" Holiday
- 401(K) with company match
- Monthly cell and office expense stipend
- Learning Culture committed to growth and continuous development
At KCF Technologies, we are an Equal Opportunity Employer. The only things we require for employment, compensation, advancement and benefits are performance and a good team attitude. No one will be denied opportunities or benefits, and no employment decisions will be made, on the basis of race, religion/creed, national origin, ancestry, sex, sexual orientation, gender, gender identity, age, disability that does not prohibit performance of essential job functions, protected veteran status, medical condition, marital status, pregnancy, genetic information, possession of a general education development certificate (“GED”) as compared to a high school diploma, or any other characteristic protected by applicable federal or state laws. KCF complies with applicable state and local laws governing nondiscrimination in employment in every location in which KCF has facilities.