IT Support Specialist

Join our innovative team as an IT Support Specialist, where you’ll provide top-notch technical support to both onsite and remote employees through in-person interactions, collaboration software, and phone calls, all while adhering to our high IT department service standards
Who We Are: 
The Kurt J. Lesker Company is a dynamic, rapidly growing international manufacturer and distributor of thin film deposition systems and components for the vacuum technology market. Our products are used in a variety of applications including semiconductor, space exploration, automotive, solar, medical devices, and several other world-changing technologies. We pride ourselves on our strong team culture and dedication to sustainability, which has enabled us to continue to innovate and expand year after year. As a privately held company, we are able to focus on the long term and invest in the future, which has allowed us to stay at the cutting edge while providing stability and growth for our employees for the last 70 years. Join us and be a part of something truly special.
Overview:
As the IT Support Specialist, you’ll provide exceptional technical support to both onsite and remote employees. You’ll engage through in-person interactions, collaboration software, and phone calls, ensuring all support aligns with our high IT department service standards. Your role will be pivotal in maintaining seamless operations and delivering top-tier technical assistance.
 

• No relocation assistance is offered with this position
• This is an on-site role based at our headquarters in Jefferson Hills, PA

How you will make a difference:

• Troubleshoot and resolve service desk tickets related to user endpoint hardware, software, network and wireless
• Diagnoses computer-related network issues for appropriate escalation and mitigation
• Adheres to IT department service desk standards
• Provides thorough service desk support to employees including answering the Help Desk phone, email, managing the support ticket queue and documenting all outcomes
• Prepares equipment for employee use ensuring proper deployment and transition
• Analyzes software/hardware and makes upgrade and improvement recommendations to management
• Takes initiative to remain current on pertinent or emerging technological trends
• Participate in on-call or after hour support as needed
• Ensure users are complying with information security policies and standards
• Other duties as assigned

Qualifications:
Required

• Associates or Bachelor’s degree in computer science, Information Technology, or equivalent relevant work experience
• 3 plus years of experience in an IT operations support capacity
• Strong customer service, organizational, problem-solving, troubleshooting, and active listening, and communication skills
• Advanced knowledge of user endpoint device hardware, printers, Microsoft Office / Office 365, Windows Desktop operating systems, Android, and iOS mobile devices
• User management experience with AD and AAD
• Experience supporting remote working employees with VPN, MFA, and home internet services
• An intermediate understanding of cloud-based environments and computing
• Experience utilizing a support ticketing system
• Experience documenting process and procedure for training and support purposes
• Knowledge of network security practices and endpoint security suite software
• Serve as the IT Liaison to external partners, software and hardware vendors for problem resolution, information gathering, system upgrades and maintenance.

Preferred

• Knowledge of the M365 stack of services and licensing
• Familiarity with Microsoft Intune / EndPoint Manager
• Familiarity with software deployment tools such as ImmyBot or PDQ

No relocation assistance is offered with this position
This is an on-site role based at our headquarters in Jefferson Hills, PA
Benefits we offer to enhance your lifestyle:

• On-site Gym and Running Trail
• Climate Controlled Environment
• Health & Wellness Programs including mental, physical, and financial (on-site yoga, meditation, seminars, flu shots, biometrics Screening, annual 5K and waste pick up events, etc.)
• Comprehensive benefits, including medical, dental, vision, life and disability insurances
• Recycling program, solar panels and electric vehicle plug in station
• Paid time off
• 401(k) with employer match
• Office-wide events
• Employee recognition programs
• Ernst & Young LLP - Entrepreneur Of The Year® East Central Award to Kurt J. Lesker IV

#LI-Onsite
Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at [email protected]