Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
The role in a nutshell:
As an IT Specialist your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians. You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company. This role requires strong communication skills, self-discipline, and the ability to collaborate effectively with internal stakeholders across many different time zones.
What you’ll do:
- Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
- Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets
- Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors
- Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team
- Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalate to appropriate technical staff as appropriate
- Provide on-call support (some holidays)
What we're looking for:
- Experience in IT Support, ideally at a remote or startup environment
- Experience with MacOS and Linux
- Experience with mobile device management (MDM)
- Experience configuring and troubleshooting with Neat Hardware
- A strong understanding of IT Security best practices and a desire to improve them
- Excellent written and verbal communication skills with both technical and non-technical audiences
- Some travel required
- Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed
- Proactively self-motivated and self-starter — comfortable taking action independently with minimal oversight
- Strong ability to cycle between working independently and in a team environment
- Motivated and eager to participate in growing and changing environments (often wearing "many hats")
- An eagerness to grow and build a company that's solving an important problem
We live and breathe our company values:
- We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
- We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
- We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
- We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.
©2026 Chainguard. All Rights Reserved.
Skills Required
- Experience in IT support
- Experience working in a remote or startup environment
- Experience with macOS and Linux
- Experience with mobile device management (MDM)
- Experience configuring and troubleshooting Neat hardware
- Strong understanding of IT security best practices
- Excellent written and verbal communication skills with technical and non-technical audiences
- Some travel availability
- Ability to work in the London office two days per week and daily when needed
- Self-motivated and able to work independently with minimal oversight
- Ability to work independently and collaboratively in a team environment
- Willingness to work in a growing and changing environment
Chainguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chainguard and has not been reviewed or approved by Chainguard.
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Affordable Benefits — Health insurance is fully employer-paid for employees and dependents, materially reducing out-of-pocket costs. Public benefits materials consistently highlight this as a cornerstone of the package.
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Parental & Family Support — Paid parental leave for all parents and meaningful family-planning support (including adoption, IVF, egg freezing, and surrogacy) are emphasized across company materials. These elements broaden support for different family paths and stages.
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Equity Value & Accessibility — Stock options are granted at hire and promotion with a long post-termination exercise window, improving flexibility and potential value capture. This structure is presented as notably employee-friendly for a startup.
Chainguard Insights
What We Do
Chainguard is the secure foundation for building with open source software. The company's portfolio of secure, minimal container images helps organizations embrace a new culture of software development where starting left with security, not shifting left, is the reality. Chainguard was founded by the industry's leading experts on software supply chain security, open source, software, and cloud-native development. We aren't a traditional security vendor. It's container images provide secure-by-default infrastructure that introduces zero friction to developer workflows. That's why developers love and CISOS trust Chainguard. Its customers include Fortune 500 enterprises and leading technology and security companies, including Anduril, Canva, Domino Data Lab, Checkmarx, HPE, GitLab, Snowflake, and Wiz. Chainguard is venture-backed by leading investors, including Amplify, IVP, Lightspeed Venture Partners, Redpoint Ventures, Sequoia, and Spark Capital.
Why Work With Us
Security is our mission, but having fun is our mantra. Since our founding, we've increased +1M memes, sung 900+ hours of Kubernetes-themed karaoke, and created 774+ whacky Slack emojis. Beyond this, Chainguard's innovation and leadership in open source and software supply chain security has been recognized by industry leaders.
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