IT Specialist

Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking an experienced IT Specialist to provide technical support, troubleshoot issues and maintain the IT infrastructure of the organization. You will collaborate with team members and end-users to ensure seamless operation of technology and optimal use of IT resources.

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

Compensation & Benefits: 

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6% 
• Company paid life insurance
• Mission-driven work environment with ongoing professional development

Summary

As an IT Specialist, you will be responsible for providing technical support, troubleshooting issues and maintaining the IT infrastructure of the organization. You will collaborate with team members and end-users to ensure seamless operation of technology and optimal use of IT resources.  

Job Duties and Responsibilities

• Provides technical assistance and support for inquires and issues related to computer systems, software, hardware and networking.
• Implements and maintains IT support ticketing system, effectively prioritizes ticket urgency and responds to tickets timely.
• Diagnose and resolve technical problems with hardware, software and network connectivity issues. Escalate complex issues to vendors as needed.
• Manage and monitor local area networks (LANs) and wide area networks (WANs), including routers, switches, firewalls and VPNs. Ensure network security and optimize network performance.
• Implement data backup and recovery procedures to protect organizational data and ensure business continuity in case of system failure or disasters.
• Implement and enforce IT security policies, procedures and best practices. Monitor systems of security breaches and take appropriate actions to mitigate risks.
• Maintains IT continuity and disaster recovery plan and related IT policies.
• Lead IT projects such as system upgrades, installations and migrations.

• Bachelor's degree in information technology, computer science or related field or equivalent experience.
• Minimum of 2 years of experience as an IT specialist or in a similar IT support role.
• Experience with operating systems (Windows, etc.), office productivity software (Microsoft Office, Google, etc.) and endpoint management tools.
• Solid knowledge of computer systems, networks and IT infrastructure.
• Familiarity with cloud computing platforms and virtualization technologies.
• Reliable transportation.

Community Health Alliance is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.