As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta
Job Title:
IT Specialist IIJob Type:
Permanent / Full timeJob Location:
Edmonton, AlbertaIT Specialist II
Business Technology Services
Edmonton, AB
Permanent, Full Time
People are at the heart of everything we do
If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.
As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.
How you’ll make a difference:
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is responsible for the day-to-day application operations such as installations, tuning, troubleshooting, software technical assurance, vulnerability management, pipeline creation, and deployment. The IT Specialist II will prepare documentation to maintain the supportability of the applications as per standards and assist the Application & Cloud Services team members and support the Business Technology Services department with projects, activities, and problem resolution as required.
Your responsibilities:
- Installation of software in the environment, adhering to change management practices.
- Troubleshoot complex hardware or software problems, with standard or non-standard products.
- Conducts research on new technology as requested.
- Resolves IT related questions or problems.
- Prepare systems or environment documentation as per standards.
- Ticket response / Liaise with service desk.
- Identify and assist in the creation of on-prem & cloud-based processes, which will enable you to contribute to support the business.
- Provides training or mentoring within the Application & Cloud Services team or to other BTS groups and provides feedback that will assist senior staff in making both tactical and strategic decisions.
- Responsible for hardware and software testing, scripting, packaging, and distribution, and responsible for key deliverables in technology implementation projects.
- Support and administration of on-prem and cloud environments.
- Participation in the planning and support of ACS projects and initiatives through continuous feedback and research.
- Be able to perform as primary support, maintenance, and administration for at least two WCB IT on-prem applications and cloud-based environments (i.e. eCO, PAM, RapidReport, SAM, LCR, Akumina, Workday, etc.)
- May be asked to co-ordinate short-term technology initiatives or projects.
- There is a requirement to participate in an on-call support rotation.
- As an IT professional you may be contacted outside of regular business hours for response to emergency situations.
Your experience and skills:
- Graduate from a recognized university or institute of technology in a computer related discipline.
- Familiar with Microsoft Power Apps, Teams, Dynamics 365, Integration Runtime.
- Demonstrates commitment to continuous learning and self-improvement.
- Must have or pursue ISP (Information Systems Professional) designation.
- Must have or pursue Azure Fundamentals AZ-900.
- Demonstrate competency in supporting Windows systems, Linux skills would be considered an asset.
- Minimum of 3 years’ experience in the IT industry, with at least 1 year of technical support experience with proven technical troubleshooting skills.
- Strong interpersonal and communication skills, as well as good client service skills.
- Strong team player.
- Ability to learn and adapt to new technology and processes.
We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook.
Salary: $75,416 to $88,707 per annum (Salary Grade 10)
Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. Final candidates are required to undergo a security clearance (and credit check) as a condition of employment.
We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.
Closing Date: November 10, 2026
We thank all applicants for their interest; however, only candidates selected for a skills assessment, pre-interview video, and/or interview will be contacted.
Skills Required
- Graduate from a recognized university or institute of technology in a computer-related discipline
- Familiarity with Microsoft Power Apps, Microsoft Teams, Microsoft Dynamics 365, and Integration Runtime
- Must have or pursue an ISP Information Systems Professional designation
- Must have or pursue Azure Fundamentals AZ-900 certification
- Competency supporting Windows systems
- Linux skills
- Minimum three years of experience in the IT industry
- At least one year of technical support experience with proven technical troubleshooting skills
- Strong interpersonal and communication skills
- Good client service skills
- Strong team-player abilities
- Ability to learn and adapt to new technology and processes
- Ability to participate in an on-call support rotation and respond to emergencies outside regular business hours
- Must reside in Alberta and work in person from the Edmonton office as required
What We Do
WCB-Alberta was created by government to administer the Workers' Compensation Act for the province's workers and employers. Funded by employer premiums, we provide cost-effective disability and liability coverage for work-related injury and illness. We compensate workers for lost income and coordinate the health care and other services they need to recover after a workplace injury. We strive for fairness in our decisions that affect the two million workers we cover, and the nearly 160,000 employers whose contributions fund worker benefits, return-to-work programs, and health care services. Start your career at WCB-Alberta Our people make a meaningful difference in the lives of working Albertans. When faced with the unfortunate circumstance of a workplace injury, our 2,000+ team members are here to connect with empathy and understanding. When any Alberta worker is hurt on the job, we will help. WCB is a great place to work Over 96% of our staff agree. We offer competitive salaries, a robust benefits package, work-life balance, supportive leadership and a caring and collaborative work environment. We have talented employees who work hard and we want to make sure they’re happy. Why choose WCB? We fit your values: Every day, we work hard to make a positive difference in the lives of our customers. We fit your life: Great people deserve great benefits that support not just them, but their family, too. We fit your career: We want our employees to succeed and are committed to offering the learning opportunities they need to grow both personally and professionally. Connect with us We're active on Facebook, Twitter, LinkedIn, Instagram and YouTube. Our Social Media Terms of Use apply to you when you interact with us through these social media channels. Please read the Terms carefully and do your part to maintain a safe and respectful environment: www.wcb.ab.ca/social
