Boise Cascade has an exciting opening for an IT Software Support Specialist!
*This role may be based at any BMD location or the Boise, ID -HQ Office*
ResponsibilitiesThe position performs user support, software problem resolution, and new version testing for our Agility Software package and other windows based applications. User support activities include on-line and telephone support, developing standard operating procedures, remote new feature training, and on-site training for our forty-two distribution centers and regional offices. Will document processes, write SOPs and training documents. Software problem resolution includes documenting software problems, follow-up on status of fixes, and testing fix releases. New version testing will include detailed testing of new versions of the Agility Software Package that are installed three (3) or four (4) times per year. Position also may perform testing, training, and installation of new business applications. Business travel to provide training at locations is required (5% to 25% annual travel). Although majority of work occurs during normal business hours some night and weekend overtime is required for data base management and installation of new releases.
QualificationsBasic Qualifications: College degree, or equivalent work experience in related job function. Working Conditions include a normal office environment with moderate travel required (5% to 25%). Most work is done to meet installation deadlines. Response to operating problems is urgent; response often requires work outside normal business hours.
Preferred Qualifications: Prefer degree in computer science, computer information systems, business, or a related field. Typically more than three (3) years of experience in related job function preferred. Ideal candidate is a self-starter, works well in a small, self-managed work team, and possesses proficient computer and analytical skills, and effective communication, interpersonal, organizational, and technical skills.
About Boise CascadeBoise Cascade has been in the business of distributing building materials and manufacturing wood products for decades. Today we're the only wholesale stocking distributor for building products that can service the entire United States – and one of the largest manufacturers of plywood and engineered wood products in North America. Because our business is built on relationships, our associates are critical to our success. Our people-centered approach to associate experience and engagement is rooted in our Core Values. We’re invested in cultivating a respectful workplace culture that attracts, connects, grows, and retains a talented workforce – one where everyone feels seen, heard, and valued.
We offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards. Here's a snapshot of what we offer:
- Medical + Prescription Drug
- Dental + Vision
- Flexible Spending Accounts (Healthcare + Dependent Care)
- 401(k) Retirement Savings with company contribution
- Paid Time Off (20 days per year)
- Paid Holidays (10 per year)
- Paid Parental Leave (6 weeks)
- Life Insurance
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- College degree or equivalent work experience in a related job function
- Degree in computer science, computer information systems, business, or a related field
- More than three years of experience in a related job function
- Proficient computer and analytical skills
- Effective communication, interpersonal, organizational, and technical skills
Boise Cascade Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boise Cascade and has not been reviewed or approved by Boise Cascade.
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Healthcare Strength — Health coverage spans medical, dental, vision, and prescription drugs, administered through recognized providers. This breadth is presented as part of a comprehensive Total Rewards package and serves as a meaningful component of overall compensation.
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Retirement Support — A 401(k) savings plan is provided, and company materials and filings reference a longstanding baseline employer contribution with potential additional contributions for some groups. This structure signals substantial support for building retirement savings.
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Pay Growth & Progression — Annual raises are indicated for many roles, with progression often tied to performance or divisional results. These patterns point to upward pay movement for a portion of positions even as levels vary by role and location.
Boise Cascade Insights
What We Do
As a leading manufacturer and distributor of building materials, we bring people, products and services together to build strong homes, businesses and communities that stand the test of time. We have 60 locations across North America and it's truly our people and culture that sets us apart. We keep long-term relationships in mind, every day in everything that we do. To us, integrity goes beyond the structural strength of our products – it is our uncompromising commitment to do the right thing for our coworkers, customers, suppliers, investors, the environment and communities where we operate.
