The Role
Installs, configures, monitors, maintains, and troubleshoots computer hardware, operating systems, applications, and networks. Provides user support, resolves hardware and software faults, manages accounts and passwords, documents procedures, supports application rollouts, evaluates new technology, performs repairs, and conducts electrical safety checks. Prioritizes multiple support cases, meets response targets, and escalates issues when necessary.
Summary Generated by Built In
- keep computer systems running smoothly and ensure users get the maximum benefit from them
- install and configure computer hardware operating systems and applications
- monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
Requirements
B.sc in Computer Science or any related fied
1-3 years of experience
Female is prefarable for this role
Skills Required
- Bachelor of Science degree in Computer Science or a related field
- 1–3 years of relevant experience
- Female candidate
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The Company
What We Do
ACR Global, the brand name of Afconrecruit Ltd, is a consulting firm that helps African businesses grow through business ecosystems, organizational structures, recruitment, outsourcing, and team-performance optimization. It connects African organizations with international markets and opportunities, while supporting franchise expansion, mergers, acquisitions, talent development, and trade. The company began as a recruitment firm and has evolved into a broader African economic-development and business-growth partner.
