IT Site Support Specialist

IT SITE SUPPORT SPECIALIST

Location: US – Wilkes-Barre, PA

Duration: 5 month project based role

Role overview

Morgan’s IT Strategy focuses on enabling business growth, resilience, and innovation through a modern, secure, and data-driven technology ecosystem. It is built around several core principles: modernizing infrastructure and adopting cloud-based platforms to create scalable, flexible digital foundations; embedding security into every layer using a zero-trust approach to protect data and ensure compliance; and simplifying the application landscape to improve efficiency and reduce complexity.

To do so, the OneIT team is currently executing on a strategic roadmap to make significant step changes in IT performance and business value from IT.

The Regional IT Operations team have responsibility for making sure all IT services delight our internal and external customers. Our aim is to maximise the value Morgan business derive from IT services with minimal disruption while delivering as cost effectively as possible.

A Site Support IT Specialist plays a critical execution role in delivering Morgan’s IT Strategy at the ground level—translating strategic pillars into daily operations.

• Deploy, maintain, and support modern devices, cloud-connected systems, and network upgrades
• Assist in reducing legacy systems and improving standardization across sites
• Enforce security-by-design practices (patching, MFA, endpoint protection, user awareness)
• Support asset accuracy and compliance activities locally
• Provide responsive, reliable support aligned to SLAs
• Drive user satisfaction, self-service adoption, and continuous improvement
• Support local tools (Power Platform, reporting, integrations)
• Encourage automation and improved workflows
• Bridge global IT and local business needs
• Support digital initiatives (shopfloor tech, collaboration tools)

Requirements

• 1–3 years of experience in IT support, site support, or a related technical role
• Hands-on experience troubleshooting and resolving IT issues at the site level
• Strong ability to diagnose and resolve hardware, software, and network-related issues
• Practical knowledge of IT support processes and tools
• Working knowledge of Microsoft Intune is a strong advantage
• Excellent customer service skills with a user-focused mindset
• Strong verbal and written communication skills for effective on-site support
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not mandatory)
• Relevant certifications such as ITIL or equivalent are considered beneficial

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.