IT On-Site Support Engineer (m/f/d)

Onsite Support (OSS) handles all IT hardware devices and support all IT services on a NXP location. The scope of work includes Maintaining, Analyzing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams.

The most common roles of OSS in Normal Secure are mentioned below:

• Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support.
• Inventory & Stock Management.
• Remote support co-ordination and assistance of deployment and decommissioning.
• Installation, transfer and decommission of servers and network equipment. Network support (Patching & Debugging).
• Printer support (Toner/Drum/Wastebin replacement).
• Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users.
• Hardware and software support for non-standard devices i.e. digital signage systems.
• Hardware and installation support for audio/video equipment in meeting rooms.
• Installation and maintenance of devices and equipment located in the server room.
• Meeting room/event support.
• Assist VIP support with local problems/topics.

Your Profile:

Completed computer science training (study or apprenticeship), or a comparable qualification
- Several years of professional experience in IT support
- Experience in 1st and 2nd line support
- High affinity for IT and technical topics
- Problem-solving skills and an analytical mindset
- Enjoy working in multinational teams
- Fluent German and English skills (written and spoken

Ready to create a smarter world? Join the future of Innovation. Join NXP. Apply online!

At NXP in Austria, we are proud to have received several external awards. The Leading Employer Award 2020, 2021, 2022 & 2023, which is presented exclusively only to the top 1% of employers in Austria. Since 2022 we are allowed to call ourselves a family-friendly employer.

In 2023 NXP Austria was awarded with the ‘Equalita’ quality label - the seal of quality for in-house advancement of women in the workplace.

For more information visit our Career Website or our NXP Austria Website and follow us on social: LinkedIn, Facebook (Global), Facebook (Austria) and Twitter.

What can you expect?

Contract: This is a fulltime (or parttime) position with a permanent contract.

Benefits: Besides a competitive salary, you will be eligible for our bonus plan and receive lunch vouchers, a higher than average number of vacation days and the possibility to buy company shares with a 15% discount.

We also have a work from home policy and many more benefits. In certain cases we also provide a relocation package and support for your move to Austria.

Development opportunities: We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.

Our office: NXP Graz/Gratkorn is based just outside of Graz, the city with the second highest population in Austria and the capital of the province Styria, with access to a highway, airport proximity and very good public transport connections to Graz.

From there, you can enjoy the variety of opportunities Styria has to offer – whether you prefer outdoor activities in the gorgeous alpine mountains or cultural activities and events in the city of Graz.

Hiring process: Applying only takes a minute! Fill in the online application and share your CV with us. After a positive screening based on your CV you will have an initial phone or video conversation with our Talent Acquisition Consultant followed by several business interviews.

Here are some Useful Tips to help you prepare.

And more: Life at NXP is more than work alone. We like to start our day with a free coffee and chat with a colleague in our social room and every day we offer fresh fruits for all employees. Join us at one of the many social activities that are organized by and for employees such as our summer parties, Christmas parties and sports events like a tennis tournament or sledging. Due to our location right next to the river Mur you can also enjoy the beautiful cycling and running path in your break or before/after work, because we also offer welfare facilities.

NXP provides market competitive compensation according to the benchmarking of the electronic and semiconductor industry. Due to the Austrian Equal Treatment Act we are obligated to state the employment group of our applicable collective bargaining agreement (CBA) “Kollektivvertrag für Angestellte Gewerbe und Handwerk und in der Dienstleistung“, this position (fulltime) is graded in Employment Group IV. Your individual experiences and expectations will be considered in the application process. Moreover, we provide attractive benefits to our employees like home office, flexible working time, meal benefits and more.

More information about NXP in Austria...