IT Servicedesk Specialist

• Provide support to Studios’ employees on L1 level, working with Servicedesk ticket system.
• Perform user workstation and notebook diagnosis, repair and upgrades.
• Prepare workstations and carry on the PC setup process for new employees.
• Install, update or change the software deployed on user workstations.
• Manage the information security for end-user systems, handle security incidents and reports.
• Deploy and maintain up to date Endpoint Security policy on user systems.
• Provide excellent customer service in addition to resolving issues within a defined SLA.

• 1+ years of working experience as an IT system administrator or helpdesk/support specialist.
• Good knowledge of user operating systems (Windows, MacOS).
• Experience in performing workstation setup, PC and notebook repair, and knowledge of all kinds of PC hardware.
• Ability to perform user hardware and software bug analysis.
• Basic knowledge and skills working with typical Office (O365), Art (Autodesk, Adobe, etc.) and Dev production software.
• Working with Microsoft AD, Office365 admin.
• Basic network administration and troubleshooting.
• Excellent communication skills and problem solving approach.

Will be a plus:

• Knowledge of enterprise Antivirus, DLP and Asset Management software.
• Knowledge of IT security principles will be a plus;
• English — pre-intermediate;
• Working experience in IT or Gamedev company.

• VOLMI collaborates with leading global studios and publishers, allowing you to work on diverse and innovative game projects;
• The company provides opportunities for professional advancement, including access to training, workshops, and other learning programs, helping employees develop their skills and knowledge;
• Clear and transparent employee growth assessment system with regular feedback for your career development;
• As part of Virtuos, VOLMI offers access to an international network of studios, opening up opportunities to work on global projects and with teams from around the world;
• The VOLMI environment values creativity and innovation, allowing employees to realize their ideas and participate in exciting creative processes;
• The modern office is located in the heart of Kyiv — on Podil, one of the most atmospheric districts of the city;
• Medical insurance;
• Support for employees during blackouts to ensure uninterrupted work both in the office and remotely for employees outside the Kyiv region;
• The possibility of remote work and flexible schedule on corporate equipment;
• A transparent system for employment types and interaction with employees, as the company is a resident of Diia.City;
• Opportunities to engage in corporate social responsibility (CSR) projects.