IT Service Engineer

Job Description:

An IT Service Engineer helps employees at Pluralsight realize their potential with the technology available. On a day-to-day basis, a Senior IT Service Engineer could help someone with an Excel issue and then with a conference room problem or a myriad of things between the two. They also provide mentoring and training to Deskside Support and IT Service Engineers. They ensure our technologies work in harmony with each employee.

Who you’re committed to being:

• An avid learner who remains receptive to innovative methodologies and alternative approaches.

• Authentic and unafraid to experiment, embracing mistakes as learning opportunities while maintaining the courage to ask questions and share concerns.

• A proactive communicator who is consistently informative and demonstrates high levels of self-awareness.

What you’ll do:

• Ensuring the up-time of all employees and conference rooms

• Hardware inventory and management, adhering to team policies

• Solving problems of devices, hardware and software

• Providing access to the tools vital for job functions

• Explaining how software & integrations work so that employees can efficiently utilize tools

Experience you’ll bring:

• An articulate communicator who excels at building connections with colleagues and maintaining meticulous technical records.

• A welcoming and positive presence who encourages inquiry and fosters an environment of shared growth.

Requirements:

• Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Wednesday and Thursday and remote flexibility on Mondays, Tuesdays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.

Why you’ll love working here:

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.

• We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.

• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.

• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.

• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. 

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. 

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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