Pluralsight Offices

Build and optimize digital customer journeys across the SaaS lifecycle, using customer behavior data, trigger logic, testing frameworks, and education content to improve retention, engagement, and expansion. The role independently executes strategy, analyzes metrics, and partners with Customer Success, Marketing, RevOps, Support, and Product teams. It requires experience with CRM platforms, SaaS sales and renewal cycles, cross-functional initiatives, and customer journey implementation across SMB through enterprise segments.

Leads Pluralsight’s global growth and digital marketing engine for new-logo acquisition and customer expansion. Responsibilities include managing a 7-figure budget, driving pipeline and revenue through paid, lifecycle, ABM, and multi-channel programs, overseeing media agencies, measuring full-funnel performance, forecasting spend, and building scalable campaign playbooks. The role also leads and develops teams across paid media, lifecycle marketing, and digital campaign execution while improving operating models and cross-functional processes.

The Enterprise Customer Success Manager focuses on engaging and retaining major clients, driving value through strategic partnerships and data-driven insights to ensure customer success and satisfaction.