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We're a global snacking company empowering people to snack right.
The Role
Manage IT and information systems service delivery for a pharmaceutical manufacturing site. Responsibilities include IT strategy, infrastructure and application ownership, incident resolution, vendor and budget management, ERP administration, business continuity, governance, cybersecurity compliance, telephony, audiovisual equipment, and stakeholder engagement. The role also supports digital transformation, Microsoft Business Central, IT roadmaps, service reporting, disaster recovery, and alignment with MHRA validation requirements.
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Job Description
Are You Ready to Make It Happen at Mondelēz International/Ernest Jackson & Co Ltd?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
Ernest Jackson & Co Ltd (EJ) is a pharmaceutical (medicated confectionery) and vitamin/mineral supplement (VMS) subsidiary of Mondelez International, based in Crediton, Devon. EJ's vision is to "Make Healthcare Easier" by developing, manufacturing and marketing products that help consumers more easily understand and consume the healthcare products they need when and where they need them. As well as being the home of several well-loved brands such as Bassetts Vitamins and Potter's Cough Pastilles, EJ also support UK and international customers in developing their private label, premium and niche brands. EJ is regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).
How you will contribute
IT Strategy & Consultancy
- Maintain an overview of developments within the Automated Engineering department, particularly with regards to any future OT/IT convergence, and understand the potential implications for IT & IS service delivery
Systems & Application Ownership
Incident & Service Management
Budget & Vendor Management
Business Continuity & Governance
Operational Enablement
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.
No Relocation support available
Business Unit Summary
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Technology Infrastructure
Technology & Digital
Are You Ready to Make It Happen at Mondelēz International/Ernest Jackson & Co Ltd?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
Ernest Jackson & Co Ltd (EJ) is a pharmaceutical (medicated confectionery) and vitamin/mineral supplement (VMS) subsidiary of Mondelez International, based in Crediton, Devon. EJ's vision is to "Make Healthcare Easier" by developing, manufacturing and marketing products that help consumers more easily understand and consume the healthcare products they need when and where they need them. As well as being the home of several well-loved brands such as Bassetts Vitamins and Potter's Cough Pastilles, EJ also support UK and international customers in developing their private label, premium and niche brands. EJ is regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).
How you will contribute
IT Strategy & Consultancy
- Enable departments to make informed technology decisions - through direct advice, or by connecting them with the right MDLZ teams and channels.
- Build and maintain strong stakeholder relationships with senior MDLZ personnel and the teams responsible for the elements of MDLZ IT infrastructure and systems in order to ensure a high quality of service to EJ.
- Conduct an annual review of EJ's IS provision, including a SWOT analysis of the current technology landscape.
- Develop and maintain a rolling IS roadmap covering risks, opportunities, resource requirements and priorities. Use the roadmap to communicate IT direction and investment needs to the wider business.
- Support departments in the continuous improvement of their processes through digital transformation, especially with regards to the utilisation of Microsoft Business Central (BC365) functionality.
- Maintain an overview of guidance and principles issued by the Validation department with regards to Computer Systems Validation and MHRA requirements, ensuring IT & IS service delivery activities align where applicable
- Maintain an overview of developments within the Automated Engineering department, particularly with regards to any future OT/IT convergence, and understand the potential implications for IT & IS service delivery
Systems & Application Ownership
- Administer EJ-specific systems and applications as defined in the IS Landscape document (e.g. ERP licence and role assignment).
- Provide first-line triage for system issues before escalating to the relevant vendor.
- Manage EJ-owned servers (currently two), ensuring performance, patching and anti-virus compliance. Lead the transition away from locally owned physical servers.
- Maintain the IS Landscape document detailing support agreements, version numbers and other ways of working for EJ-specific applications and systems not supported by MDLZ.
- Promote business ownership of IT solutions within departments, ensuring system business processes and data accountability sits with the appropriate business owners rather than centralising in IT.
- undefined
Incident & Service Management
- Drive rapid resolution of systems and infrastructure issues by coordinating across MDLZ teams and vendors, minimising business disruption.
- Develop and maintain reporting on IT related KPIs, SLAs and customer feedback, including the logging of all issues and incorporation of MDLZ data.
Budget & Vendor Management
- Forecast and monitor an IT budget of c.£0.2m, primarily consisting of consumables and support contracts.
- Manage procurement services (vendor selection and management, SLAs, POs, invoices, cost management, GRNs) for consumables and cross-departmental IT services (e.g., ERP system, telephony).
Business Continuity & Governance
- Design, document and test a disaster recovery and business continuity solution for EJ.
- Ensure onsite file server access is monitored and audited regularly, with effective management of disk space, folder structure and ownership.
- Chair a monthly IS governance process reviewing future IS considerations and the impact of MDLZ change on EJ.
- Coordinate a bi-annual ERP release review change board ensuring that the correct process owners are involved.
Operational Enablement
- Provide, support and manage a cost-effective mobile telephony solution.
- Ensure the site user base is aware of MDLZ IT policies, standards and support procedures.
- Manage and maintain all AV equipment on site, utilising third-party suppliers where appropriate and liaising with relevant MDLZ teams for infrastructure, security or networking requirements.
- Ensure that all processes and work instructions are properly recorded, and that holiday and critical cover arrangements are in place with access to relevant knowledge management documentation.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Infrastructure technology, vendor relationship management and customer engagement experience and business acumen
- IT infrastructure.
- Working effectively with internal and external teams, leading when necessary
- Supplier relationship and contract management
- Customer service and communicating effectively, verbally and in writing
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.
No Relocation support available
Business Unit Summary
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Technology Infrastructure
Technology & Digital
Skills Required
- Experience with infrastructure technology, IT infrastructure, vendor relationship management, customer engagement, and business acumen
- Experience working effectively with internal and external teams, including leading when necessary
- Supplier relationship and contract management experience
- Customer service experience and effective verbal and written communication skills
Mondelēz International Compensation & Benefits Highlights
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Retirement Support — 401(k) offerings are portrayed as robust, with a competitive employer match and, for some groups, an additional base company contribution. Perceptions of the plan are favorable, and defined-contribution coverage spans eligible salaried, non-union, and union employees.
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Parental & Family Support — U.S. policies include 10 weeks of paid parental bonding leave for primary and secondary caregivers, plus adoption and surrogacy assistance. Arrangements differ by country and union contract, but the leave program is repeatedly noted as a strong point.
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Leave & Time Off Breadth — Paid time off is described as generous, with vacation/PTO plus holidays, sick leave, bereavement, and volunteer time. This breadth is frequently called out as a core strength of the package.
Mondelēz International Insights
What's It Like to Work at Mondelēz International?
Mondelēz International Culture & Values
Mondelēz International Career Growth & Development
What's the Work-Life Balance Like at Mondelēz International?
Mondelēz International Leadership & Management
Mondelēz International Company Growth, Stability & Outlook
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The Company
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
Gallery
Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time
Typical time on-site:
Flexible
