Job Description
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Job Requirements
You'll be great for this role if you...
- Can demonstrate 3-5 years of experience as an Senior IT Helpdesk / System Admin / IT Sec Ops in a SaaS organization
- Hands-on experience with computer hardware and software installations, administration, and Tier 1, 2 troubleshooting, can diagnose and resolve technical issues
- Must Have strong troubleshooting skills for macOS and Windows 10/11, including experience with MDM solutions (Jamf, Jumpcloud, etc.)
- Need to be an experienced admin of SaaS platforms: Okta, Google Workspace, Zoom, Zendesk, Office 365 and more
- Have hands-on experience managing security tools (EDR, IAM, MDM, SIEM, vulnerability management)
- Are self-motivated and self-directed - you'll take a task and run with it through to completion
- Exceptional service oriented - our Bobbers are our customers - and we care about ensuring their IT experience is seamless
- You're proactive and you always look for ways to improve how things work
- You are comfortable with a sense of ownership. In this role you'll be the IT representative on the ground in New York but also own remote sites and their needs
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match starting from Day 1
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog friendly office
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
Top Skills
What the Team is Saying
What We Do
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Why Work With Us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
Gallery
HiBob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.
