IT Regional Operations Manager, Asia Pacific & Middle East

IT Regional Operations Manager, Asia Pacific & Middle East 
Full time, HK Based 

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is a leading premium flash sales concept in Asia and the Middle-East. OnTheList works to minimize the problem of excess stock by turning past-season inventory into sustainable opportunities. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai. 

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales. 

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams. 

WHAT WE WILL TRUST YOU WITH... 

Regional IT Event Management Operations 

• Lead the APAC and Middle-East IT Operations team encompassing team members based in Hong Kong as well as in local markets. 

• Coordinate and manage complex IT sales event set ups within our proprietary tech platform. 

• Lead the newly formed team by recruiting new team members, training existing team members and coaching the team. 

• Ensure IT tickets are properly categorized, prioritized, assigned, and resolved according to agreed SLA. 

• Work closely with internal teams across regions to identify root causes and improve support processes. 

• Support urgent incident handling and ensure proper escalation according to the approved process proprietary. 

• Support approved after-hours or standby arrangements for critical events when required. 
  
  

System Security and Access Management 

• Enforce IT security policies for devices, accounts, VPN, business applications, etc. 

• Administer MDM solutions, such as Microsoft Intune. 

• Support periodic access reviews and help reduce unauthorized or excessive system access. 

• Escalate security risks, suspicious activity, or access control issues to management. 
  

IT Asset and Vendor Management 

• Oversee IT device procurement, including sourcing, purchasing, vendor coordination, and delivery tracking including licenses and contract renewal records 

• Maintain accurate IT asset inventory, including laptops, monitors, mobile devices, POS devices, and other IT equipment. 

• Coordinate with the Finance team, procurement, and vendors for purchasing, payment follow-up, and renewals. 
  

Documentation, Training, and Process Improvement 

• Help in the revamp and set up of the IT ticketing system. 

• Create and maintain IT support documentation, SOPs, user guides, and troubleshooting playbooks. 

• Train local market users on ticket submission, event support process, device handling, and basic troubleshooting. 

WHAT IT TAKES… 

Required Experience 

• 8+ years of experience in IT support, IT operations, workplace technology, or infrastructure support. 

• Experience in Microsoft products and Microsoft AD configurations. 

• Experience managing regional IT support across multiple markets. 

• Experience leading or coordinating L1 and L2 support activities. 

• Experience with office IT infrastructure, including Wi-Fi, firewalls, VPN, and network troubleshooting. 

• Experience managing IT procurement, hardware inventory, software licenses, and vendors. 

• Experience with MDM solutions such as Microsoft Intune is preferred. 

• Experience supporting retail, showroom, pop-up store, event, POS, Shopify, CMS, or e-commerce environments is a strong advantage. 
  

Required Skills 

• Strong leadership and ability to lead regional IT support priorities across multiple markets. 

• Strong hands-on IT troubleshooting capability. 

• Strong knowledge of office IT infrastructure, devices, networks, VPN, firewalls, and business applications. 

• Good understanding of IT security, access control, MDM, and device compliance. 

• Strong vendor management and procurement coordination skills. 

• Strong communication skills with the ability to explain technical steps clearly to users. 

• Strong ticket management, SLA management, and escalation follow-up discipline. 

• Ability to work under pressure during urgent incidents or business-critical events. 

• Strong documentation and process improvement mindset. 

• Good English communication skills; additional regional languages are a plus.