Services is a leading provider of cash management, treasury, trade, clearing, depository receipts and commercial cards services. Services has a global network spanning more than 90 countries and is unique in the industry for its reach, interoperability, and flexibility. We provide clients with dynamic information, platforms, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains. CitiDirect serves as the unified digital gateway for clients to access our full suite of services.
The ideal candidate will have be experienced communicating with Product Owners, on the technology side, as well as discussing requirements directly with business owners. The candidate will have strong leadership skills and the ability to drive change in regards to creating cleaner communication between technology and business partners. The role will be focused on modernizing CitiDirect’s Payment flow, with a focus on the validation layer for payments. This is an opportunity to drive change from the ground up, as well as experiment with AI tooling to creatively capture and vet requirements and modernize CitiDirect’s testing framework.
Job Responsibilities:
- Provide project leadership and mentorship to scrum teams within CitiDirect Payments
- Provide leadership for testing within CitiDirect Payments and partner with end to end testing team to ensure clean deliveries.
- Actively participate in requirements gathering and documentation of dependent teams. Own a subset of programs as a primary owner and ensure delivery from other groups.
- Lead the planning and execution of major development initiatives and projects
- Oversee JIRA quality (in partnership with Product Owners on tech side as well as business), ensure proper dates/JIRA hygiene is being followed
- Drive the adoption of new tracking methods/use of AI to better capture requirements/manage tracking
- Review options with AI to automate turning JIRA user stories into test cases.
- Ensure dashboards are up to date for product meetings. Ensure escalations are in place early in the dev process, should an issue exist.
- Ensure ingestion of committed JIRAs you are the primary owner for, as well as those owned by other TPMs that have a dependency on your group.
- Manage scrum masters and to ensure clean and clear discussions with dev teams, as well as ingestion of only fully groomed JIRAs.
- Partner with QA leads to define automation framework scope.
- Foster a culture of innovation, continuous learning, and knowledge sharing within the team
Required Qualifications:
- 10+ years of product ownership/BA/TPM/QA Experience in financial industry
- Extensive experience with JIRA and program tracking methodologies-
- Proven track record of leading successful software projects and mentoring team members
- Excellent problem-solving skills and ability to navigate complex program challenges
- Strong communication skills with the ability to understand technical concepts and discuss/guide discussions with technical and non-technical partners.
Preferred Qualifications:
- Knowledge of testing practices – partner with testing team on delivery
- Familiarity with Agile methodologies and project management tools
- Solid understanding of payments industry, including various payment systems and processes
Education:
- Bachelor’s/University degree, Master’s degree preferred
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Job Family Group: Technology------------------------------------------------------
Job Family:Technology Quality------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Jersey City New Jersey United States------------------------------------------------------
Primary Location Full Time Salary Range:$163,600.00 - $245,400.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Sep 25, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10+ years of product ownership, business analysis, technical program management, or QA experience in the financial industry
- Extensive experience with JIRA and program tracking methodologies
- Proven track record leading successful software projects and mentoring team members
- Excellent problem-solving skills and ability to navigate complex program challenges
- Strong communication skills and ability to understand technical concepts and guide technical and non-technical discussions
- Bachelor’s or university degree
- Master’s degree
- Knowledge of testing practices
- Familiarity with Agile methodologies and project management tools
- Solid understanding of the payments industry, including payment systems and processes
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
