IT Quality Assurance Analyst Lead

We’re looking for an IT Quality Assurance Analyst Lead to establish and advance quality assurance practices across our Business Technology organization. In this role, you’ll lead the testing strategy, standards, and governance used across enterprise applications, integrations, data platforms, SaaS solutions, and technology implementations. You’ll partner across business and technology teams to ensure solutions are thoroughly tested, risks are understood, and leaders have a clear and objective view of readiness before changes reach production. If you enjoy bringing structure to complex technology environments, shaping quality practices, and influencing decisions across business and technology teams, this could be a great opportunity for you.  This full time role will work a hybrid onsite schedule in Stevens Point, Wisconsin.  

What You’ll Do

• Establish and maintain our testing strategy, methodology, standards, and governance, including a risk-based approach to determining appropriate levels of testing.
• Define testing requirements, entry and exit criteria, and standards across System, Integration, Regression, UAT, Performance, Security, and Production Validation testing.
• Provide functional leadership, guidance, and subject matter expertise to QA analysts, business testers, and other testing resources.
• Coordinate testing resources and priorities across multiple projects, releases, and technology initiatives.
• Oversee complex testing efforts across enterprise applications, integrations, data platforms, infrastructure changes, and major system implementations.
• Establish and oversee defect management practices, including severity and priority standards, triage, escalation, root-cause analysis, and risk assessment.
• Monitor testing results, defect trends, and quality risks, ensuring critical business processes and higher-risk functionality receive appropriate coverage.
• Provide an objective assessment of release readiness, including recommendations regarding unresolved defects, risk mitigation, or release postponement.
• Establish production-readiness criteria and use production incidents and testing outcomes to continuously improve QA practices.
• Develop executive-level reporting and metrics that provide visibility into testing progress, quality trends, resource utilization, defects, risks, and release readiness.

Why Delta Dental?

At Delta Dental, we’re committed to attracting and keeping great talent with a comprehensive benefits package for employees and their families. We offer: 

• Health, vision, dental, and life insurance
• Short- and long-term disability coverage
• HSA, FSA, and Dependent Care Accounts
• Competitive salary and incentive compensation based on company results
• 401(k) with employer match and a 6.5% employer contribution to retirement accounts
• Robust wellness programs, whether you work on-site or remotely 

We also value work-life balance with a generous PTO package that grows with your tenure, company holidays, and time off for volunteering. We don't just provide it; we encourage employees to utilize the time off.

What You’ll Bring

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant experience.
• 5+ years of experience in IT testing, quality assurance, software development, business analysis, application delivery, or a related technology discipline.
• Experience developing and implementing testing strategies, methodologies, standards, and governance.
• Extensive experience with System, Integration, Regression, End-to-End, User Acceptance, Data Validation, and Production Validation testing.
• Experience leading testing for complex enterprise applications, integrations, and technology implementations.
• Strong experience with defect management, triage, root-cause analysis, risk assessment, and production-readiness decisions.
• Experience leading testing resources and priorities across multiple concurrent initiatives.
• Strong understanding of application architecture, APIs, databases, integrations, data flows, and enterprise systems.
• Strong analytical, organizational, communication, and stakeholder-management skills.
• Ability to translate testing results and technical risks into clear recommendations for both technical teams and executive leadership.

 Even Better If You Have

• Experience with test management, project management, or ticketing tools.
• Experience testing APIs, system integrations, ETL/data pipelines, and data transformations.
• Experience using SQL for testing and data validation.
• Experience with Power BI, Snowflake, SQL Server, Salesforce, or similar enterprise platforms.
• Familiarity with automated testing tools and frameworks.
• Familiarity with Agile, DevOps, and ITIL practices.

 Make an Impact

In this role, you’ll help shape how quality is built into technology delivery across the organization. By creating consistent testing practices, developing QA capabilities, and providing an objective view of technology risk and readiness, you’ll help our teams make better-informed production readiness decisions and deliver more reliable solutions for our business and customers. Join our growing Business Technology team and help shape the future of quality assurance across our technology environment.