The Role
Manage complex IT projects for the UK business, collaborating with clients, stakeholders, IT teams and vendors to plan, deliver and review application development, integration, migration and infrastructure changes using agile and traditional methodologies, tracking risks, budgets, milestones and dependencies, and driving continuous improvement.
Summary Generated by Built In
- To manage complex and strategic IT projects for the UK business
- Work closely with clients and stakeholders to effectively shape, mobilise and deliver project outcomes
- Work with other IT functions and business customers to deliver an outstanding IT service to the Crawford business
- Drive robust best practice processes and excellence in project delivery
- Work collaboratively with clients, Crawford business operations and IT to deliver complex changes
- Utilise best practices in project management and agile project delivery
- Ensure senior stakeholders have the right information to make informed decisions
- Plan significant milestones across a number of workstreams ensuring relevant dependencies are identified and managed
- Create and maintain roll out schedules and track progress, ensuring key stakeholders are kept up to date
- Identify key risks and issues early, building an effective approach to mitigation, securing support of stakeholders where necessary
- Coach others and help them understand the rationale for a technical approach
- Conduct post implementation reviews to drive a culture of continuous improvement
- Manage client relationships and vendors in relation to project delivery
- Work with stakeholders, functional areas and business analysts to develop business requirements
- Manage project budgets
- Work closely with the management team to produce accurate delivery estimates and prioritise workload in line with release schedules
- Identify and resolve gaps in skills, processes, and resources
- Demonstrates interpersonal skills required to successfully work in a team environment and communicate effectively across a variety of stakeholder groups
- Ability to identify opportunities and transform them into quantifiable and achievable initiatives
- Must be a dynamic and self-starting individual who is able to work independently or as part of a team with minimal guidance and direction
- Must be able to continuously learn new skills to keep abreast of industry trends and new technologies
- Must be able to effectively prioritize and assign work in order to meet deadlines
- Must be able to effectively communicate with both technical and non-technical users at all levels of the organisation
- Project Management experience of IT projects including:
- Application development
- Systems integration and migration
- IT infrastructure projects
- Process change
- Helpful
- Knowledge of insurance, claims or other transactional business process and systems
- Business architecture experience
- Relevant professional qualifications beneficial (for example Agile Accreditation, PRINCE2 etc)
- Traditional and agile methodologies
- Project management best practices
- Project planning and reporting
- Vendor management
- Internal and external stakeholder management and communications including clients
- Confidence managing client-facing projects with a defined scope
- Experience of agile and traditional project delivery methodologies
- Ability to control and manage project management plans through the entire project life cycle
- Ability to quickly understand client requirements and business objectives
- Sufficient understanding of application and infrastructure technologies to work effectively with technical teams
- Ability to understand and support in house systems and adapt to rapidly changing software.
- Able to make pragmatic proposals that balance differing project requirements and constraints
- Excellent written and oral communication skills
- Excellent presentation skills
Skills Required
- Project management experience of IT projects (application development, systems integration and migration, IT infrastructure, process change)
- Experience with traditional and agile project delivery methodologies
- Project planning and reporting (create/maintain rollout schedules, track progress, report to stakeholders)
- Risk and issue identification and mitigation
- Stakeholder management and communications (internal and external, including senior stakeholders and clients)
- Vendor management in relation to project delivery
- Ability to develop business requirements with stakeholders, functional areas and business analysts
- Manage project budgets
- Ability to control and manage project plans through the entire project life cycle
- Sufficient understanding of application and infrastructure technologies to work effectively with technical teams
- Strong interpersonal, written, oral and presentation skills
- Ability to prioritise work and produce accurate delivery estimates
- Ability to work independently and as part of a team with minimal guidance
- Ability to quickly understand client requirements and business objectives
- Comfort managing client-facing projects with a defined scope
- Knowledge of insurance, claims or other transactional business process and systems
- Business architecture experience
- Relevant professional qualifications (for example Agile Accreditation, PRINCE2)
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The Company
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
