We're looking for IT professionals who will thrive working with WorkSmart’s small business and corporate clients to help them support, manage, and plan their IT infrastructure. Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house. We're not just looking for the best technical talent, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner!
Project Engineers are IT professionals who thrive working with small business and corporate clients to help plan, design, and implement their IT infrastructure. Along with technical expertise and offsite setup, this role requires regular, onsite interaction with clients as we work to update, or completely overhaul, their technical environment.
A successful candidate will coordinate with other departments for a high level of customer service, be curious, look for improvements, and be critical of existing procedures and policies to continually improve the client experience.
Core Responsibilities
- Install, configure and upgrade enhancements to software and hardware
- Implement network systems and migrations
- Oversee the planning, design and on-site implementation of system engineering projects
- Provide technical direction in-line with business goals.
- Train, mentor, and support systems engineers.
- Deliver outstanding customer service and support to WorkSmart clients, including escalation of client issues
- Ability to identify, prioritize, and escalate issues appropriately
Requirements
- Willingness to travel to client sites (30-40%+ local travel)
- 5+ years of experience in a technical engineering role
- 5+ years of system administration
- 5+ years of virtualization, IT consulting
- 5+ years of network support
- 3+ years of Microsoft Azure
- 3+ years of Microsoft SQL Server
- Bonus points for these certifications: CompTIA A+ Certification, CompTIA Network+, CompTIA Security+, Microsoft Certified IT Professional(MCITP)
You'll also need:
- Excellent communication skills (written and verbal)
- Excellent documentation and record-keeping skills
- The desire and ability to learn new technology
Employees will work at client sites, in our office, and remotely.
Benefits
This is a full-time salaried position with excellent benefits.
- Overtime pay, even though it is a salaried position (Fluctuating Work Week)
- Health, Dental, and Vision insurance
- Short- and Long-Term Disability, plus Basic Life, at no cost to you
- 401(k) with corporate match
- Wellbeing reimbursement
- Up to 4 paid days per year for volunteer activities
Core Values
Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these core values as a filter through which we make decisions. By embodying these values as an organization and as individuals, we will continue to grow and succeed.
Do the Right Thing
- Choose the right thing, even when it’s hard
- Opt for flexibility when it makes things better
- Bring both heart & hustle
Put People First
- Care about the person behind the screen
- Show compassion
- Cultivate collaboration
Own It
- Be the start of the solution
- Bring the right people in
- Commit to the outcome
Be Curious
- Ask questions in tough situations
- Seek to understand diverse perspectives
- Try new things; embrace uncertainty
Top Skills
What We Do
WorkSmart is the industry leading provider of Information Technology management and support for businesses and organizations throughout North Carolina and the Mid-Atlantic region. With the philosophy that reliable IT services require dedication, responsiveness, and accountability, WorkSmart partners with clients to provide IT strategy consulting, managed services, onsite and helpdesk support, and computer network design and implementation services. WorkSmart's headquarters is in the Triangle area between Raleigh and Durham, with branch-offices in Charlotte, Greensboro, Atlanta, Philadelphia, and the New York metro area, and onsite support partners throughout the U.S.
