Position: Project Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
Description
The IT Project Engineer’s role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers.
Responsibilities
• Server troubleshooting, installations & migrations
• Switch and Router installation & management
• Backup systems installation, management, and DR replication
• Escalated Technical Support
• Customer on-boarding/Project planning
• Software management
• Configuration/change management
• Patch management & Troubleshooting
• Vendor management for troubleshooting purposes
• Documentation of technical information
• Mentor team members on technical issues
• Must be flexible with O.T. and shift changes
Experience & Required Skills
• Ability to recommend and deploy server infrastructure solutions to meet business requirements.
• Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress.
• Minimum of 7 years’ experience managing Active Directory in an enterprise environment
• Minimum of 7 years’ Network, Server, and Desktop support in an enterprise environment
• Microsoft Certifications/Application Platform experience
• Cisco, Microsoft, Hyper-V and VMware certifications and experience are strongly preferred
• Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Education & Certification
• Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years’ experience
• CompTIA Network+, Security+; Strongly Preferred
• FortiGate Experience; Strongly Preferred
• Datto Experience; Strongly Preferred
• MCSE Server Infrastructure; Preferred
Support Schedule
• May require ability to work at night, off-hours, holidays, and weekends (on-call rotation).
• May require emergency on-site support during severe storm mobilization and electric system damage restoration.
Physical Requirements
• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently
Special Requirements
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
Qualifications Education Preferred Bachelors or better. Bachelors or better. Experience Required Network, Server, and Desktop Support Active Directory Preferred MCSE Server Infrastructure Datto FortiGate Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum of 7 years managing Active Directory in an enterprise environment
- Minimum of 7 years of network, server, and desktop support in an enterprise environment
- Ability to recommend and deploy server infrastructure solutions meeting business requirements
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent education and experience
- Microsoft certifications or application platform experience
- Excellent interpersonal, verbal, and written communication skills
- Ability to work nights, off-hours, holidays, weekends, and an on-call rotation
- Ability to pass a CJIS fingerprint-based background check and maintain CJIS eligibility
- CompTIA Network+ certification
- CompTIA Security+ certification
- Cisco certification and experience
- Microsoft, Hyper-V, and VMware certifications and experience
- FortiGate experience
- Datto experience
- MCSE Server Infrastructure certification
What We Do
DOCUmation is a full-service business technology solutions company specializing in Managed IT, Print Management, Managed Software, Managed Onsite, Managed Print Services, and Large Format Printing. DOCUmation is family-owned and has served the Texas business community for more than 30 years. We started as a small company in the print and toner business in the ’80s before growing and evolving into the critical technology solutions space. Today, our operations are run from our headquarters in centrally located San Antonio, Texas allowing us to reach out to clients across the state.
