IT Procurement Services Analyst (HW/SF)

Job Description 

The IT Procurement Services Analyst will be responsible for coordinating procurement requests such as a new purchase, spare re-assignment, renewal of contract or extension of maintenance agreement. The Analyst will also be responsible for invoicing activities in some regions.

This role will involve liaising with all business personnel and other groups with Global Procurement, 3rd party vendors, internal IT support, Finance, Accounting, A/P and executive procurement approvers to ensure proper management and control of administration and processing are adhered to within a streamlined and centralized framework.

Additionally, this role will be responsible for identifying opportunities to improve processes even further to continue to meet and align with team and company objectives.

Job Background/Context:

The IT Procurement Services team is a global, cross business function for Conduent spanning across all lines of business that strives to provide the best practice in IT procurement coordination and management.

Main Areas of Interaction:

• Global Procurement group
• Executive management approvers
• Lines of business subscribed to procurement services
• Finance
• Accounting
• A/P
• External and internal IT support teams
• Vendors
• Procurement and Finance Systems Teams

Key Responsibilities:

• Accountable for ensuring overall client satisfaction whilst meeting Conduent's global audit, compliance, risk and control requirements.

Overall This Includes:

• End to end IT procurement process accountability including relationship management, request management and escalations
• Work with other internal & external teams to effectively control procurement requests
• Move the procurement request through the process as quickly and effectively as possible
• Identify opportunities to improve the process through partnership with other teams
• Effectively follow up with clients in a timely, professional manner. Manage relationship of clients throughout the procurement process
• Follow up with internal and external parties when activities go beyond their expected duration
• Manage selected Corporate Executive relationships and provide back-up for others
• Assist with balancing teamwork load
• Develop and maintain end to end process for tracking turnaround times of deliverables from team and other processing areas

Knowledge/Experience: 

• Experience with client service and management of internal and client expectations
• The ideal candidate will have a strong procurement or finance background and/or desire to understand the process
• Experience of working within a strong regulatory/control environment
• Experience with SAP Ariba Procurement tool

Skills:

• Excellent leadership and teamwork skills
• Strong procurement knowledge
• Strong analytic ability, attention to detail and strong problem-solving skills
• Ability to communicate (written/verbal) effectively at all organizational levels
• Excellent Interpersonal skills – ability to build relationships quickly and to gain respect/influence with key clients/internal contacts
• Strong customer service skills
• Ability to plan and organize workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals

Competencies: 

• Communication skills
• Planning & Organization – ability to manage large workloads and balance multiple priorities
• Interpersonal & Relationship Building
• Customer Service Orientation
• Strong Initiative & Proactive

Qualifications: 

• Degree level educated, or equivalent, with a good general academic background
• Related market qualifications a plus
• English proficiency 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.