Position Location: On-Site, Hybrid, and/or Remote locations will be considered.
The IT Process Manager is responsible for leading and optimizing IT Service Management (ITSM) operations and the end-to-end lifecycle of the organization's technology assets. This role drives operational excellence through effective governance of incident, problem, change, and knowledge management processes while overseeing IT asset management, procurement, vendor relationships, and financial planning. The ideal candidate is a collaborative leader with a strong understanding of ITIL best practices and a proven ability to improve service delivery, operational performance, and business outcomes.
QualificationsKNOWLEDGE/EXPERIENCE:
- 3–5+ years of experience in business, accounting, and financial management or IT service operations.
- Strong understanding of IT asset lifecycle management, purchasing processes and/or service management processes.
- Excellent organizational, analytical, and communication skills.
- Preferred:
- Experience with IT asset management (ITAM) or service management tools.
- Knowledge of software licensing, vendor contract management, incident/problem management, or major incident processes.
- Familiarity with accounting principles related to capitalization and depreciation.
EDUCATION: Bachelor’s degree in Information Technology, Business, Finance, or a related field (or equivalent experience).
LICENSE/CERTIFICATION/REGISTRY: ITAM, ITIL, or related certifications.
Skills Required
- 3-5+ years of experience in business, accounting, financial management, or IT service operations
- Strong understanding of IT asset lifecycle management, purchasing processes, and/or service management processes
- Excellent organizational, analytical, and communication skills
- Bachelor's degree in Information Technology, Business, Finance, or related field (or equivalent experience)
- ITAM, ITIL, or related certifications
- Experience with IT asset management (ITAM) or service management tools
- Knowledge of software licensing, vendor contract management, incident/problem/major incident processes
- Familiarity with accounting principles related to capitalization and depreciation
What We Do
SPH Media is a leading media group, with operations in the publishing of newspapers, magazines, and books in both print and digital editions. It also owns and operates other businesses such as radio stations and outdoor media. The mission of SPH Media is to be the trusted source of news on Singapore and Asia, to represent the communities that make up Singapore, and to connect them to the world. The businesses are held by SPH Media Trust, a public company limited by guarantee.
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