IT Process Improvement Analyst

The Harris Center for Mental Health and IDD is hiring an IT Process Improvement Analyst to join our IT team. The Process Improvement Analyst is responsible for analyzing, designing, and implementing process improvement initiatives across clinical and administrative functions within the Harris Center. The role partners with leadership, clinicians, and administrative teams to enhance efficiency and reduce operational costs through data-driven methodologies and continuous improvement practices. The position focuses on enhancing staff efficiency, and quality performance through data-driven decision-making and evidence-based process improvement methodologies.

Your role in Action

• Process Analysis & Improvement
  • Evaluate existing clinical and operational workflows to identify inefficiencies, risks, and improvement opportunities.
  • Lead process improvement initiatives using Lean, Six Sigma, or PDSA methodologies.
  • Map current and future state processes, identifying gaps and recommending sustainable solutions.
  • Develop and implement standardized workflows to improve consistency across programs
• Data Analysis & Performance Monitoring
  • Collect, analyze and interpret administrative and healthcare data.
  • Develop dashboards, scorecards, and reports to monitor performance and outcomes.
  • Track KPIs aligned with organizational goals and regulatory requirements
• Project Management
  • Lead and manage cross-functional projects from initiation through implementation and evaluation.
  • Develop project plans, timelines, and deliverables; monitor progress and ensure accountability.
  • Ensure initiatives are implemented effectively and sustained over time.
  • Support organizational strategic goals. Coordinate with clinical and administrative leadership, compliance, IT and administrative teams to implement changes.
• Stakeholder Engagement & Training
  • Collaborate with physicians, nurses, and administrative leaders to drive the adoption of improved processes.
  • Facilitate workshops, process improvement events and team meetings.
  • Provide training and coaching on process improvement tools and methodologies.
  • Support change management efforts to improve staff adoption and engagement.
• Compliance & Quality Improvement
  • Ensure alignment with behavioral health regulatory and accreditation standards, including:
  • Centers for Medicare & Medicaid Services (CMS)
  • Texas Health and Human Services Commission (HHSC)
  • Certified Community Behavioral Health Clinics (CCBHC)
  • Substance Abuse and Mental Health Services Administration (SAMHSA)
  • Support audits, corrective action plans, accreditation requirements and quality improvement.

What qualifications you will need:

Education:

• Bachelor’s degree in Healthcare Administration, Public Health, Psychology, Social Work or Nursing (BSN)
• Master’s degree (MHA, MPH, MSW, MBA or related discipline) preferred.

Experience:

• 3 years of experience in behavioral health healthcare operations, or quality improvement.
• Preferred Experience:
  • Experience in community mental health, crisis services, outpatient behavioral health, or substance use programs
  • Demonstrated success in leading cross-functional improvement projects
  • Familiarity with care models such as trauma-informed care, integrated care, and recovery-oriented systems
  • Experience with Electronic Health Records (EHR) and behavioral health documentation standards

Required Knowledge, Skills/Abilities:

• Strong analytical and problem-solving skills with attention to detail
• Excellent project management and organizational skills
• Strong communication and facilitation skills with the ability to influence across all levels of the organization.
• Knowledge of process improvement methodologies (Lean, Six Sigma, PDSA)
• Ability to interpret behavioral health data and translate insights into action
• Strong facilitation and stakeholder engagement skills across clinical and non-clinical teams

About us:

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas.  As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

What else you should know:

• This posting is associated with position number 1369.

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching – a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.