IT Process Analyst

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

About Role

The IT Process Analyst (CMDB) is responsible for maintaining CMDB and should actively involve in day-to-day update of the Configuration Items in CMDB.

Job Functions

• Responsible for addition, update, and maintenance of the Configuration Item (CI) types, CI attributes, and CI relationships in the CMDB 
• Defines and documents the processes and procedures for creating and maintaining CIs and CI data
• Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date.
• Ensures the CI data is managed using the approved processes.
• Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
• Power BI experience and reporting

Skills Required/Desired

• Willingness to learn new skills.
• A team player, able to work well with others.
• Ability to work in a complex, fast paced, multi-client environment.
• Self-starter who takes the initiative to accomplish goals and objectives
• Excellent verbal and written communication skills

Shift Timings: 1:30 PM to 10:30 PM