At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving — observing how work happens, identifying what creates value, and removing what gets in the way. We constantly look for smarter, simpler, and safer ways of operating. If you thrive in environments where people value learning and are committed to continuously improve daily operations, join us and be apart of our journey.
What We Can OfferAt APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement is driven by Lean principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Experience a diverse, multinational workplace where your operational insights directly influence how we work.
In addition, you will:
- Work closely with local and regional IT/OT teams to support critical terminal operations.
- Gain hands-on experience across a broad range of IT infrastructure and operational technology systems.
- Develop your technical and problem-solving capabilities in a dynamic operational environment.
- Contribute to reliable and efficient technology services that support terminal performance and business continuity.
- Provide end-user support for desktops, laptops, printers, mobile phones, and Office applications.
- Troubleshoot and resolve hardware, software, and connectivity issues for terminal users.
- Support and maintain local IT/OT infrastructure and operational technology assets.
- Conduct maintenance and provide hands-on support for CCTV, OCR equipment, biometric readers, radios, and vehicle-mounted terminals (VMTs).
- Partner with regional IT service delivery teams to execute incident and change management activities requiring on-site support.
- Resolve incidents within agreed service level targets and ensure timely communication with stakeholders.
- Support the implementation of approved infrastructure changes and contribute to service reliability and operational continuity.
- Continuous improvement mindset: We are looking for someone who brings a thoughtful improvement mindset—curious about how work gets done and motivated to make meaningful, sustainable improvements over time.
- Demonstrated experience providing end-user IT support across hardware, software, and mobile technologies.
- Strong knowledge of IT infrastructure and operational technology equipment, including desktops, laptops, printers, CCTV systems, biometric devices, radios, and related technologies.
- Experience managing and resolving incidents and implementing technical changes in line with service level expectations.
- Degree or Diploma in Information Technology, Computer Science, or a related discipline; industry certifications are an advantage.
- Strong communication and collaboration skills with the ability to work effectively with local users and regional support teams.
- Customer-focused approach with the ability to manage multiple priorities, take ownership of issues, and deliver professional support in a fast-paced environment.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Experience providing end-user IT support across hardware, software, and mobile technologies
- Knowledge of IT infrastructure and operational technology equipment (desktops, laptops, printers, CCTV, biometric devices, radios, VMTs)
- Experience managing and resolving incidents and implementing technical changes in line with service level expectations
- Degree or Diploma in Information Technology, Computer Science, or a related discipline
- Industry certifications (advantage)
- Strong communication and collaboration skills to work with local users and regional support teams
- Customer-focused approach and ability to manage multiple priorities and take ownership of issues
What We Do
We’re lifting global trade and connecting the world with our comprehensive port network - helping our customers to grow their business with better supply chain efficiency, flexibility, and reliability. With 75 terminals in our global network and more than 22,000 industry professionals, we are focused on delivering everyday excellence and solutions for and to our customers, including: - Reliable, safe and efficient operations with a continuous improvement focus. - Flexible and solutions oriented approach to solve complex customer problems. - Standardized approach to operations being implemented globally to enable consistent service levels and delivery. - Innovative, digital solutions that enable customers to order their services quickly and easily. - Dedicated key client managers and customer service personnel.
