IT Operations Technician

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As an IT Operations Technician, you are responsible for the day-to-day operational activities that support the lifecycle of end-user technology. This role focuses primarily on imaging, provisioning, and deploying Macs, PCs, and mobile devices using device management platforms such as JAMF and Microsoft Intune. The IT Operations Technician works closely with Asset Management to ensure accurate inventory tracking, logging, and compliance throughout the device lifecycle. While the role is operations-focused, limited desktop support tasks may be assigned as business needs require.
What You'll Do

• Image, configure, deploy, and secure Macs, Windows PCs, and mobile devices using JAMF and Microsoft Intune in accordance with company standards
• Prepare new and replacement devices for end users, ensuring timely delivery, readiness, and proper enrollment
• Partner with Asset Management to receive, log, track, audit, and retire IT hardware throughout its lifecycle
• Maintain accurate records of device assignments, status, inventory, and lifecycle events
• Manage incoming and outgoing equipment, including shipping, receiving, and device refreshes
• Support new hire onboarding, offboarding, and other operational workflows while contributing to process improvements
• Provide basic desktop support and troubleshooting, escalating complex issues to Desktop Support or other IT teams as needed

What You'll Bring

• 1-3 years of experience in IT operations, endpoint provisioning, or a related IT support role
• Hands-on experience imaging and managing devices using JAMF and/or Microsoft Intune
• Familiarity with macOS, Windows, iOS, and Android platforms
• Understanding of IT asset management and inventory tracking best practices
• Strong attention to detail and ability to follow standardized processes
• Effective communication and collaboration skills

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 25.77 USD - 32.21 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.