IT Operations Specialist

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

At Itron, we are innovating the way utilities and cities manage energy and water around the world. We help our customers make the most of what they have. Our technology connects people, devices, and insights to better manage energy and water resources, all around the world. Itron is the leader in Gartner Magic Quadrant for Meter Data Management for more than Six Years.

Are you looking for a new, interesting, and challenging opportunity in a dynamic and changing IT support environment? Itron is looking for IT Operations Specialist to be part of our growing IT centre in Bangalore, India. You will part of our global IT organization and will be joining a global, leading technology, remote support team responsible for leading and mentoring a team of energetic IT infrastructure analysts resolving complex issues every day for internal customers. Itron, IT provides support for all internal IT systems and applications issues in Itron. The support provided by this team will have a global reach and support all Itron thousands of employees. If you are interested in a pioneering a challenging position with a great company, IT Operations Specialist at Itron might be for you.

Qualification / Skills Requirements:

Skill Sets:

• Operating Systems: Strong experience with both Windows and Hybrid environments.
• Windows Administration: Expertise in Active Directory, Group Policy (GPO), DHCP, DNS, and Azure/Cloud technologies
• Intune OS Deployments: Manages the lifecycle of Windows 10/11 endpoints, focusing on modern management, automated OS deployment via Windows Autopilot (Intune), and cloud-based policy configuration.
• Manage IT Asset portfolio with respect to daily operations, compliance, and governance.
• Develop and maintain company policies and processes related to IT asset management.
• Tracking IT hardware asset life cycle strategy; systematic execution of asset refresh
• Serve as IT hardware and software asset management subject matter expert.
• Optimize usage and cost of IT hardware deployments.
• Manage deployment, utilization, tracking, security, and final disposition of IT assets.
• Lead internal and external audits associated with IT asset management; Validate the IT Assets periodically by physical verification, 100% asset tagging; Participate in Internal and external physical verification exercise and work on recommendations.
• Adherence to IT asset management processes in line with IT Service Management Framework
• Vendor management analyze the performance of the vendors, on their service commitments, vis-a-vis their service delivery, and make recommendations to management.
• Inventory Estimation Planning Services minimum stock planning, periodic notification for asset procurement
• Presenting dashboards with respect to Asset management planning, inventory, and procurement
• Responsible for managing inward / outward of the IT assets within IT Stores.
• Provide technical support for Oracle E-Business Suite (EBS) environments, including troubleshooting client-side access, browser compatibility, and Java-related issues within Windows.

Responsibilities:

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving technical issues of simple, complex, and critical service requests at enterprise Infrastructure Landscape. The focus of this position is to manage the Manufacturing site in coordination with rest of the team.

• Infrastructure Life Cycle Management: Lead the design, installation, and maintenance of all on-site IT infrastructure, including server rooms, UPS systems, industrial cooling, and high-density cabling.
• ITSM & ITIL Execution (ServiceNow): Act as the primary lead for all ITIL activities within the ServiceNow (SNOW) platform. This includes managing Incidents, Service Requests, Change & Problem Management.
• Configuration Management (CMDB): Maintain a highly accurate Configuration Management Database (CMDB) within ServiceNow, ensuring all hardware assets and network dependencies are correctly mapped and audited.
• High-Availability Networking: Architect and manage robust factory-wide networks (LAN/VLAN/WLAN) using industrial-grade hardware to ensure seamless connectivity between the shop floor and core systems.
• Business Continuity & DR: Design and execute rigorous Disaster Recovery (DR) and backup protocols to prevent production downtime and ensure rapid data restoration in the event of hardware failure.
• Vendor & SLA Leadership: Serve as the primary point of contact for local Indonesian ISPs and global hardware vendors, managing contracts and ensuring peak service performance.

REQUIRED QUALIFICATIONS

• Experience: 6 to 8+ years in IT Infrastructure.
• Certifications: ITILv4 Foundation/Specialist is mandatory. PMP, CCNP, or VCP are highly preferred.
• Education: Bachelor’s or master’s degree in computer science or information technology.
• Fluency as well as proficiency in English for effective coordination with global IT teams

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com