Contract Type: Full Time, Permanent
Location: Noida
JOB OVERVIEW
The purpose of this role comprises of working in a team to support, manage and administer Study Group’s
infrastructure, applications and users at the location or locations defined by the responsibility of the role. This
purpose will require the role to assist in providing maximum possible up-time for all infrastructure, and
ensuring that all users have the necessary access to their required systems. The role responds to requests
for support received via the Service Desk and will diagnose, troubleshoot and resolve issues, as well as
create support and process documentation as required.
ABOUT THE ROLE
User Support
- To provide end-user support for Study Group systems at the location at which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members with issues and service requests
- The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms but communication abilities and customer service skills
- Provide end-user support for all Study Group applications, and act as a point of contact and response for end-user issues.
- To assist with support and maintenance of the Server, Networking, Storage and related back office infrastructure within the relevant region/location
- This role will assist with ensuring all core back office systems and infrastructure are working effectively and efficiently, conforming to global standards and security policies
- Urgently responding to alerts from monitoring systems may be necessary at times
- Assist with managing and implementing a range of IT rollouts, upgrades, and projects
Projects
- Assist in delivery of projects as required by the IT Services Team Leader or IT Operations Manager
- Adhere to project management methodologies as set out by IT PMO
Development and Knowledge
- Build specialist knowledge of Study Group’s applications.
- Document and share knowledge and best practise with other IT staff.
- Identify trends in application supports and recommend remedial action to address the trending topics and areas, continually improving the user experience and increasing the efficiency of the app support function.
Governance
- Compliance to all relevant data protection, financial, taxation and legal requirements
- Compliance to all relevant education sector requirements
- Compliance to all Study Group policies and procedures
- Champion Study Group’s Corporate Social Responsibility and in particular Building Futures.
- Comply with all IT policies and procedures
ABOUT YOU
Qualifications & Experience:
- At least diploma level IT qualified or equivalent experience.
- Experience in application or IT support roles
- Experience using service desk tools and processes
- Experience gathering and presenting detailed information
- Proven effective and timely decision making and judgement.
Knowledge/ Skills:
- Excellent communication, customer service and stakeholder management skills
- Ability to work under pressure and tight deadlines
- Experiencing in dealing with customers/end users
- Demonstrated ability to work in a team environment
- Good self-knowledge having the propensity to analyse successes and failures and determine areas for improvement
- Excellent interpersonal skills including the ability to develop effective working relationship with a range of stakeholders.
- Experience in using Salesforce would be advantageous.
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
What We Do
Study Group is a global leader in preparing students for international academic success and rewarding careers through life-changing learning. We provide education through International Study Centres (ISCs) in collaboration with leading universities. Our pathway programmes provide the language, academic and social skills that students need for university progression and continued success in a global society. Study Group creates new opportunities for students to fulfil their academic or professional goals.
Study Group believes that multicultural learning environments are beneficial for all. We help international students from across the world adjust to life at all our partnering universities, and fulfil their potential
