Why Winebow?
At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion. We are intentional in our efforts to ensure that every employee has a sense of value and opportunity in our company, and we work tirelessly to promote a culture of inclusion where our team feels safe, respected, and valued. We want our Winebow family to feel at home and to be empowered to bring their best selves forward.
We seek talent from all backgrounds to join our organization and are dedicated to achieving a diverse workforce in all aspects of employment including but not limited to recruiting, hiring, promotion, training, benefits, wage and salary equity.
ESSENTIAL FUNCTIONS: • Respond within SLA to user requests that come in via phone, ticketing system and email • Act as customer advocate, researching, troubleshooting, and pushing for thorough resolution of issues in as timely a manner as possible • Provision login accounts and IT resources for all newly hired employees as instructed by HR • Monitor network nodes and servers and troubleshoot/resolve connectivity issues and outages • Troubleshoot and repair hardware such as desktops, laptops, tablets, printers, RF devices, etc. • Document and summarize interactions with end users accurately for tracking and reporting purposes • Where applicable, provide suggestions for process and procedure improvement • Efficiently research issues encountered and effectively apply the resolution • Work with infrastructure, database, and development personnel on projects and special initiatives • Complete multiple simultaneous projects in a timely manner • Escalate issues to other teams within the IT department when requiredOTHER FUNCTIONS:
• Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager
• Communicate plans, progress, and issues in a timely manner
• Coordinate tasking among peers from a shared work queue
• Maintain and operate core business applications, services, hardware, endpoints
• Work with third party vendors and service providers
• Monitor and test system performance; prepare and deliver system performance statistics and reports
• Identify trending issues and recommend changes or improvements
• Other duties as assigned
WORKING CONDITIONS:
Normal office environment
EQUIPMENT/MACHINERY USED:
Telephone, copier, computer, fax machine, calculator
PHYSICAL REQUIREMENTS:
Sitting, standing, bending, manual dexterity, reaching, visual acuity, lifting up to 10lbs
MINIMUM REQUIREMENTS:
• Associates (2-year) degree, with a technical major such as computer science, or more than 3 years hands on IT Operations Support experience
• Must be customer service oriented with a customer-first approach. Works well with people, helpful and friendly, patient, and flexible
• Must have excellent written and verbal communication skills, and the ability to explain complex IT concepts in simple terms
• Experience documenting, testing, and training end users on applications and systems
• Strong computer hardware, software, and troubleshooting skills
• Demonstrated ability to prioritize and effectively manage multiple simultaneous projects
• Ability to work a flexible schedule, including nights and weekends, sometimes with little advance notice. Limited travel in the US may be required from time to time.
This position is a mandatory hybrid role and based out of the Pine Brook, NJ office location, with travel to the NYC office. Based on business needs, this role may require travel to other office locations (DE, MD, and CT).
The salary range for this position is $65,000.00-$85,000.00. We offer a comprehensive benefits package of medical, dental, vision, life, AD&D, 401k with company match, employee purchase program (where licensed) and paid time off. If you are hired at Winebow, your final base salary compensation will be determined based on factors such as geographic location, skills, education and/or experience. In addition to those factors, we consider internal equity of our current team members as a part of any final offer.
EMPLOYER'S RIGHTS
This job description does not list all the duties of the job. You may be asked by management to perform other duties. Winebow has the right to revise this job description at any time. This job description is not a contract for employment. Your continued employment with Winebow is by mutual consent.
Skills Required
- Associate degree in a technical major such as computer science, or more than 3 years of hands-on IT operations support experience
- Customer service orientation and customer-first approach
- Excellent written and verbal communication skills
- Ability to explain complex IT concepts in simple terms
- Experience documenting, testing, and training end users on applications and systems
- Strong computer hardware, software, and troubleshooting skills
- Ability to prioritize and manage multiple simultaneous projects
- Ability to work a flexible schedule, including nights and weekends, sometimes with little advance notice
- Ability to travel in the United States as needed
Winebow Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Winebow and has not been reviewed or approved by Winebow.
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Wellbeing & Lifestyle Benefits — An employee wine purchase program is often highlighted as a standout perk that meaningfully enhances the overall package. These lifestyle benefits add distinctive value alongside otherwise standard offerings.
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Flexible Benefits — Benefits are described as including multiple medical plan choices with HSA availability, plus standard dental, vision, life, and disability coverage. This breadth enables employees to select options that fit individual needs.
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Retirement Support — A 401(k) with a company match is consistently referenced in company materials and job postings. This provides a predictable baseline for long‑term savings.
Winebow Insights
What We Do
Winebow is a national importer and distributor of fine wine and spirits from around the world. The company connects consumers, retailers, wholesalers, and creators through a shared passion for world-class beverages, leveraging a robust national platform to serve as a dedicated partner to its suppliers and customers.
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