Senior IT Operations Manager (m/f/d)

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

As Senior IT Operations Manager, you continuously improve our internal IT operations so employees are productive from day one. You ensure onboarding, access, and devices “just work,” while balancing automation, security, and user experience. Your impact is felt across the company by removing friction, reducing risk, and enabling the business to scale efficiently.

• Own and scale IT operations, including onboarding/offboarding, device lifecycle, and access management - this means being in the office is required multiple times per week

• Drive automation and standardisation across IT processes to minimise manual work

• Act as process owner for Joiner / Mover / Leaver (JML) workflows in close partnership with HR, Security and Compliance teams

• Ensure reliable IT service delivery, handling incidents, escalations, and continuous improvement

• Maintain clear documentation, runbooks, and operational metrics to support growth and audits

• 5+ years in IT Operations / Workplace IT / Internal IT roles

• Hands-on knowledge of MDM, identity & access management, and SaaS tooling

• Strong experience automating IT workflows and designing processes from scratch

• Pragmatic, ownership-driven mindset with a strong focus on user experience

• Clear communicator who collaborates effectively with technical and non-technical stakeholders in English, and can partner closely with HR & senior stakeholders

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set-up

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!