CAPCO POLAND
Location: Warsaw/Poland, occasional onsite visits in Frankfurt would be beneficial
• Trailblazers in banking, payments, capital markets, wealth, and asset management
• Champions of an agile, nimble, and innovative work environment
• Dedicated to building a team of top-notch professionals who share our drive and vision
Overview
Capco is seeking an experienced IT Operations Expert to support the Cockpit IT team within the Strategic Program: Operational Stability. The ideal candidate brings strong ITIL expertise, hands‑on ServiceNow experience, and the ability to translate operational requirements into scalable, high‑quality solutions.
Key Responsibilities
- Design and further develop Incident Framework and ensure its implementation in ServiceNow.
- Evolve Incident, Problem, and Change Management processes and translate improvements into ServiceNow configurations.
- Produce clear, high‑quality documentation (process descriptions, presentations, SharePoint content).
- Review incoming materials for completeness, accuracy, and alignment with Operations & Monitoring standards.
- Collaborate with stakeholders across IT and operations to ensure seamless process integration and operational stability.
Professional Qualifications
- University degree in a relevant field (e.g., IT, Computer Science) or equivalent professional experience.
- Extensive experience in IT operations, with strong understanding of application architecture and service management principles.
- Advanced knowledge of ITIL processes and practical experience applying them in enterprise environments.
- Hands‑on expertise with ServiceNow, including process configuration and operational workflows.
- Fluent in English, both written and spoken.
Key Competencies: ITIL, Service Now
ONLINE RECRUITMENT PROCESS STEPS
- Screening call with the Recruiter
- Hiring Manager Technical Interview
- Feedback
- Offer
We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.
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What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
